Brenda Aguilar Granados
Hillsborough,NC
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
11
11
years of professional experience
Work History
Store Manager
Aldi
Raleigh, North Carolina
03.2025 - Current
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
Assistant Store Manager
Aldi
Chapel Hill, NC
05.2021 - 03.2025
- Maintained a safe working environment by enforcing safety regulations.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Training Ambassador
Amazon
Graham, North Carolina
01.2020 - 02.2022
- Organized classroom activities to enhance learning experiences for participants.
- Identified potential areas where additional training is required in order to improve overall performance levels.
- Created instructional materials such as handouts, videos, and job aids for use during training sessions.
- Provided feedback to management on training programs and identified areas of improvement.
Fulfillment Associate
Sports Endeavors
Mebane, NC
01.2018 - 01.2020
- Tasks are to safely pick, wrap, count, weigh, or tag products or materials per guideline.
- Responsibility of moving and transporting merchandise throughout the stock locations.
- Job requires a lot of walking and listening/ following directions.
Sales Associate
Footlocker
Durham, NC
01.2016 - 01.2019
- Position required being knowledgeable about sneakers and sneaker launches.
- As a Footlocker employee I would engage with a variety of customers and would assist them with finding the perfect fit for them.
- As a sales associate, I was encouraged to sale additional products with the purchase of a shoe.
- Tasks included ringing up customers, handling cash transactions, stocking and organizing the backroom, and working on the sales floor.
Seasonal Customer Service Representative
Sports Endeavors
Hillsborough, NC
01.2017 - 01.2018
- As a call representative, I was responsible for resolving customer complaints, verifying information, following up on placed orders, placing online orders, and assisting Spanish speaking customers.
Cashier
Harris Teeter
Chapel Hill, NC
01.2014 - 01.2015
- Working as a cashier meant fulfilling a variety of tasks such as; handling cash transactions, scanning goods, issuing receipts, refunds and coupons.
- Other tasks also included cleaning and tidying up the workstation, occasional restocking of goods, and keeping reports of transactions.
- Additionally, good communication skills were essential for resolving customer complaints, giving relevant information and providing excellent customer service.
Education
Associates - Arts
Durham Technical Community College
Durham, NC05.2025
High School -
Orange High School
Hillsborough, NC01.2016
Skills
- Bilingual
- Proficient in Spanish
- Proficient in English
- Microsoft Word
- Inventory management
- Customer service
- Team collaboration
- Employee training
- Cash handling
- Time management
Timeline
Store Manager
Aldi
03.2025 - Current
Assistant Store Manager
Aldi
05.2021 - 03.2025
Training Ambassador
Amazon
01.2020 - 02.2022
Fulfillment Associate
Sports Endeavors
01.2018 - 01.2020
Seasonal Customer Service Representative
Sports Endeavors
01.2017 - 01.2018
Sales Associate
Footlocker
01.2016 - 01.2019
Cashier
Harris Teeter
01.2014 - 01.2015
Associates - Arts
Durham Technical Community College
High School -
Orange High School