Abby Fraley
Cincinnati,OH
Summary
Hardworking Account Manager with 10 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
12
12
years of professional experience
Work History
Account Manager
Southwest Financial Services, LTD.
Cincinnati , OH
02.2006 - 08.2017
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new team members
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Solicited feedback from customers on their experience with products or services.
- Attended trade shows and conferences as a representative of the company.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Ensured compliance with industry regulations when dealing with clients.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Some College (No Degree) - Political Scienc
University of Dayton
Dayton, OHSkills
- Vendor Relations
- Account Management
- Report Writing
- Campaign Execution
- Project Management
- Client Relationship Management
- Customer Service
- Customer Training
- Account Servicing
- Account Development
- Team Training
- Performance Evaluations
- Goal-Oriented
- Performance Tracking
- Reporting
- Sales Reporting
- Multi-Task Management
Timeline
Account Manager
Southwest Financial Services, LTD.
02.2006 - 08.2017
Some College (No Degree) - Political Scienc
University of Dayton