Abby Haberkam
Chestertown,MD
Summary
Dedicated and hard working pofessional committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
7
7
years of professional experience
Work History
Key Holder Supervisor
Bath & Body Works Inc.
Queenstown, MD
10.2022 - 06.2024
- Monitored store performance and identified areas for improvement.
- Tracked sales data to ensure accurate inventory levels.
- Maintained a safe and secure environment within the store.
- Developed strategies to increase customer loyalty and retention.
- Provided Customer Service through Sales
- Ensured compliance with all company policies and procedures.
- Resolved customer complaints in a timely manner.
- Provided employees with feedback on job performance.
- Performed daily cash management duties including deposits, audits.
- Analyzed weekly sales reports to identify trends or issues.
- Implemented loss prevention measures to protect against theft and fraud.
- Managed employee attendance records and monitored adherence to policy.
- Assisted customers in locating products throughout the store.
- Supervised cashiers during peak hours of operation.
- Responded promptly to customer inquiries regarding product availability.
- Supported the Store Manager in daily operations activities as needed.
- Created promotional displays that increased visibility of merchandise.
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Office Manager
Chesapeake Fields Farmers Cooperative, Inc
Chestertown, MD
12.2018 - 01.2024
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Volunteer
Sudlersville Middle School Music Department
Sudlersville, MD
08.2017 - 06.2020
- Assisted with fundraising efforts, including event planning and donor outreach.
- Conducted research on potential grant opportunities for the organization.
- Coordinated logistics for special events, such as conferences or workshops.
- Collaborated with other volunteers to create a positive work environment.
Merchandising Associate
American Greetings
Chestertown, MD
11.2017 - 03.2019
- Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
- Developed effective merchandising plans to maximize sales and customer satisfaction.
- Organized product displays to attract customers and increase sales.
- Maintained accurate inventory records of all merchandise received and shipped out from the store.
- Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
- Processed returns quickly and efficiently according to established procedures and policies.
Education
Bachelor of Science - Business Administration
Everest University Online - Tampa
Seffner, FL10-2009
Associate of Science - Business Management
York Technical College
Rock Hill, SC05-2000
Skills
- Employee Scheduling
- Customer Service Management
- Staff Oversight
- Inventory Monitoring
- Cash Handling Accuracy
- Loss Prevention
References
References available upon request.
Timeline
Key Holder Supervisor
Bath & Body Works Inc.
10.2022 - 06.2024
Office Manager
Chesapeake Fields Farmers Cooperative, Inc
12.2018 - 01.2024
Merchandising Associate
American Greetings
11.2017 - 03.2019
Volunteer
Sudlersville Middle School Music Department
08.2017 - 06.2020
Bachelor of Science - Business Administration
Everest University Online - Tampa
Associate of Science - Business Management
York Technical College