Abby Hendershot
Amarillo
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Tax Clerk
Potter County Tax Office
Amarillo
09.2010 - 12.2024
- Motor Vehicle Dept: Processed registration renewals and title transfers efficiently.
Handled daily customer service inquiries to resolve issues promptly.
Assisted customers and auto dealers with paperwork challenges.
Executed heavy data entry tasks to maintain accurate records.
Balanced cash drawer nightly, ensuring financial accuracy.
Responded to phone inquiries with professionalism and clarity. - Promoted to Supervisor role after two years of dedicated service.
- Property Tax Dept: Imported files from mortgage companies and communicated with mortgage contacts.
Created and billed county alcoholic beverage permits efficiently.
Guided customers through payout arrangement processes.
Balanced cash drawer nightly, ensuring financial accuracy.
Executed heavy data entry tasks to maintain accurate records. - Monthly reconciliation of tax certificates.
- Administered compilation of monthly name/address change report from Potter Randall Appraisal District.
Receptionist
Amarillo Arborlogical
Amarillo
05.2009 - 03.2010
- Handled phone inquiries while scheduling jobs and appointments with current and potential customers.
- Processing payments and nightly deposits
- Daily data entry and customer service
Customer Service Representative
American Quarter Horse Association
Amarillo
08.2005 - 05.2009
- Guided customers in navigating company website, resolving technical issues, and renewing memberships.
- Managed a high volume of incoming calls and emails, meeting or exceeding department standards for response time and resolution
- Served as AQHA Ambassador
- Produced and handled requested records from customers by means of email, telephone interactions, or office visits
Education
Associate of Arts - Business
Cowley College
Arkansas City, KS05.2003
Business Administration
Southwestern College
Winfield, KS09.2001
Skills
- Computer proficiency
- Keyboard proficiency
- 10-key proficiency
- Proofreading
- Customer service
- Data entry
- Attention to detail
- Multitasking Abilities
- Workplace adaptability
- Monetary transactions
- Problem solving
Timeline
Tax Clerk
Potter County Tax Office
09.2010 - 12.2024
Receptionist
Amarillo Arborlogical
05.2009 - 03.2010
Customer Service Representative
American Quarter Horse Association
08.2005 - 05.2009
Associate of Arts - Business
Cowley College
Business Administration
Southwestern College
Similar Profiles
Tamra DickersonTamra Dickerson
Chief Deputy Tax Assessor-Collector at Potter County Tax OfficeChief Deputy Tax Assessor-Collector at Potter County Tax Office
Victor MartinezVictor Martinez
Criminal Investigator at Potter County Attorney's OfficeCriminal Investigator at Potter County Attorney's Office
Micah BarnetteMicah Barnette
Corrections Officer at Potter County Sheriffs OfficeCorrections Officer at Potter County Sheriffs Office
Stephen CloptonStephen Clopton
Salesman at Street VolkswagenSalesman at Street Volkswagen
Lily ForbesLily Forbes
Sales Associate at American Eagle OutfitersSales Associate at American Eagle Outfiters