Abby Hendricks
Glendale,CA
Summary
Motivated hospitality professional with engaging personality, flexible approach, and strong multitasking and memory retention abilities. Upbeat, friendly and anticipating customer needs to facilitate enjoyable and exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Server
ZOZO Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in opening and establishing ZOZO as a local premium dining experience.
Hostess
Tesse Restaurant
01.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Kopi Cafe
02.2023 - 08.2023
- Attended guests, recorded food/drink orders, ran food/drinks, cleaned restrooms, executed casual but quality service
Studio Assistant
Free Mvmt Shop
01.2023 - 08.2023
- Registered guests for classes, oversaw email correspondence, and resolved all customer service complications using Arketa
- Curated pre-established Free Mvmt Shop ambiance with specific lighting, music playlists and personalized encouragement
- Compiled comprehensive community resource guide, “Chicago Wellness Professionals and Studios,” systematized advertising of class schedules, and designed Canva templates for studio’s instagram about class schedule and special events
- Created and streamlined yearly grant application process, wrote proposals for both local and national small business grants
Yoga Teacher
Namaskar Yoga Studio
06.2022 - 08.2023
- Prepared and led 5-6 weekly Vinyasa, Hatha, Yin, and Gentle yoga classes, adjusting flow to fit student needs and abilities
- Wrote and facilitated multiple sold-out Yoga Nidra restorative meditation workshops per year, comprised of gentle movement, a guided inner journey, and creative community-building reflection exercises based on time of year
Front Desk Receptionist
Ruby Room Spa & Shop
03.2021 - 12.2022
- Organized calendar and booked clients for massages and other services using Vagaro
- Designed shop layout, logged and stocked inventory, and supervised register
Education
Bachelor of Arts - Acting
The Theatre School At DePaul University
Chicago, IL06.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Food Running
- Food safety practices
- Table Bussing
- Food sales and promotion
Timeline
Server
ZOZO Restaurant
01.2024 - Current
Hostess
Tesse Restaurant
01.2024 - Current
Server
Kopi Cafe
02.2023 - 08.2023
Studio Assistant
Free Mvmt Shop
01.2023 - 08.2023
Yoga Teacher
Namaskar Yoga Studio
06.2022 - 08.2023
Front Desk Receptionist
Ruby Room Spa & Shop
03.2021 - 12.2022
Bachelor of Arts - Acting
The Theatre School At DePaul University
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