KASANDRA URENO
Wichita,KS
Summary
Dedicated individual, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Willing to learn and obtain certifications as needed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Penner Lowe Law Group
Wichita, KS
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Scheduled office meetings and client appointments for staff teams.
Call Center Representative
Credit Union of America
07.2020 - 06.2023
- Handled account maintenance, account inquires, check copies, loan inquires, debit and credit card maintenance, SWBC and MMS payments, ACH setups, etc
- Answered and troubleshooted online banking and mobile application issues
- Assisted hundreds of calls a day by answering questions, responding to concerns, and handling telephone requests
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Shift Manager
Fuzzys Taco Shop
03.2019 - 07.2020
- Trained and mentored new employees to maximize team performance
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Kept employees operating productively and working on tasks to meet business and customer needs
- Operated closing and opening the restaurant.
Education
Highschool Diploma -
Southeast Highschool
05.2019
Skills
- Customer Support
- Client Communication
- Organization
- Training and Mentoring
- Problem-solving Skills
- Documentation and Reporting
- Staff Management
- Scheduling
Languages
Fluent in English and Spanish.
Certification
- Obtained CNA license in 2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
Penner Lowe Law Group
08.2023 - Current
Call Center Representative
Credit Union of America
07.2020 - 06.2023
Shift Manager
Fuzzys Taco Shop
03.2019 - 07.2020
Highschool Diploma -
Southeast Highschool
- Obtained CNA license in 2019
Similar Profiles
Phoenix AnshutzPhoenix Anshutz
Associate Attorney at Penner Lowe Law Group, LLCAssociate Attorney at Penner Lowe Law Group, LLC
Kaylee AslettKaylee Aslett
Medical Review Consultant at Lowe Law GroupMedical Review Consultant at Lowe Law Group
Tamar FigotinTamar Figotin
Intern at NEXTech - Penner Research GroupIntern at NEXTech - Penner Research Group