Destyni Hodge
Garrison,USA
Summary
Experienced in remote work, successfully handling high volumes of inbound and outbound calls, providing exceptional support to clients and their members through email. Demonstrated commitment to delivering the best resolutions by assisting with payments, addressing inquiries, processing cancellations, and managing recurring services. Deep understanding of products enables effective guidance for customers in making informed purchasing decisions. Continuously participating in training sessions to stay up-to-date on product features and updates, ensuring provision of current information and maintenance of exceptional customer service standards. Contributions during team meetings have led to process improvements that significantly reduced customer wait times.
Overview
5
5
years of professional experience
Work History
Receptionist
Management & Training Corporation
10.2023 - Current
- Tracked and logged all registered or certified items for record-keeping purposes
- Coordinated with external vendors for bulk mailing projects, negotiating favorable rates and ensuring timely delivery
- Maintained confidentiality when handling sensitive documents or packages addressed to high-level executives or clients
- Maintained accurate records of all incoming and outgoing packages and correspondence
Customer Service Representative
State Farm
12.2021 - 08.2023
- Company Overview: Remote
- Providing exceptional customer care
- Making sure that borrowers home insurance is up to date and accurate
- Verifying coverage, and also updating coverage into Proctor data base
- Managed client records
- Performed customer service surveys
- Provided policy and service information
- Remote
Customer Care Representative
ABC Financial Services
07.2020 - 09.2021
- Company Overview: Remote
- Working remotely in a high volume call center taking inbound and outbound calls as well as emails from clients and their members
- Assisting clients and members with payments, questions, cancellations and recurring services
- Demonstrated strong product knowledge to assist customers in making informed purchasing decisions
- Participated in ongoing training sessions to stay updated on product features/updates as well as best practices for delivering exceptional customer service
- Contributed ideas during team meetings that led to process improvements resulting in reduced wait times for customers
- Remote
Education
Associate of Arts - Business Administration
Panola College
Carthage, TX05.2023
Skills
- Customer service
- Desktop Support
- Software troubleshooting
- Negotiation
- Customer Support
- Live Chat
- Troubleshooting
- Call Center
- Help Desk
- Account Management
- Operating Systems
- Technical Support
- Customer Service Representative
- Strong verbal and personal communication
- People Management
- Strategic thinking
- Effective listening
- Reliability
- Self motivated
- Determination
- Network Support
- Customer Care
- Zendesk
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Receptionist
Management & Training Corporation
10.2023 - Current
Customer Service Representative
State Farm
12.2021 - 08.2023
Customer Care Representative
ABC Financial Services
07.2020 - 09.2021
Associate of Arts - Business Administration
Panola College