Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Kiland

Fargo,ND

Summary

Dynamic Business Development Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Passionate and motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Business Development Specialist

Profile Plan
02.2018 - Current

-Health Coach with Profile Plan for 1.5 years

-Reignited the trust and name of Profile within the Fargo-Moorhead-West Fargo community

-Developed community relationships for Employer Partners, developing wellness initiatives and promotion of programming

-Developed physician and provider relationships for Health Care Partners. Gaining trust with providers for patient referrals

-Gained community trust for partnerships within small businesses

-Development of Local Store Marketing plans to increase awareness and promotion of programming locally and nationally

-TV / Radio interviewing for promotion and education of the community about Profile programming

-Business Development training amongst store managers and coaches within local market and nationally

-Collaboration and engagement with local and national teams for development and implementation of business development increasing sales and awareness of Profile Plan

-Use of HubSpot, Zenoti, Excel, Microsoft OneNote for creating reports, audits, and following trends within business and leads

Education

Bachelor of Science - Biology + Chemistry

Minnesota State University Moorhead
Moorhead, MN
05.2011

Skills

  • Outreach Initiatives
  • Customer Service and Assistance
  • Public Presentations
  • Community Organization
  • Lead Generation
  • Customer Relationship Management
  • Business-to-Business Sales
  • Business-to-Consumer Expertise
  • Best Practices and Methodologies
  • Business Management and Development
  • Interpersonal Communication Skills

Timeline

Business Development Specialist

Profile Plan
02.2018 - Current

Bachelor of Science - Biology + Chemistry

Minnesota State University Moorhead
Abby Kiland