- Passionate about balancing physical health with mental and emotional wellness
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Volunteering
- Crafting and DIY Projects
Abigail Knopf
Waukesha,WI
Summary
Dynamic customer service professional with a proven track record at Mama D's, enhancing customer satisfaction through effective issue resolution and strategic engagement initiatives. Skilled in time management and inventory control, I excel in fast-paced environments, ensuring optimal operations while fostering positive customer interactions. Committed to delivering exceptional service and building lasting relationships.
Overview
3
3
years of professional experience
Work History
Associate
Bloedows Bakery
01.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Barista
Mama D's
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Sales Associate
TJX Companies
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Host
Chili's Bar and Grill
12.2021 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree - Clinical Nutrition
Winona State University
Winona, MN05-2028
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate
Bloedows Bakery
01.2025 - Current
Barista
Mama D's
10.2023 - Current
Sales Associate
TJX Companies
10.2022 - 04.2023
Host
Chili's Bar and Grill
12.2021 - 05.2022
No Degree - Clinical Nutrition
Winona State University
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