Abby LaBolle
Noblesville,IN
Summary
Accomplished Regional Vice President at McGraw Hill Education, adept in strategic decision-making and leadership, significantly enhancing team performance and operational efficiency. Skilled in fostering innovation and creativity, with a proven track record in sales management and business forecasting. Demonstrates exceptional relationship-building capabilities, driving results through teamwork and collaboration.
Overview
22
22
years of professional experience
Work History
Regional Vice President
McGraw Hill Education
06.2021 - Current
- Managed financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
- Oversaw opportunities for regional renewal sales by developing and implementing strategic sales.
- Led a team of Customer Success Managers and Specialists, ensuring consistent communication and collaboration for overall business success.
- Strengthened relationships with key partners by providing exceptional customer service and support.
- Delivered regular progress reports to senior leadership, providing clear metrics on regional performance against company goals.
- Facilitated cross-functional team collaboration to tackle complex challenges, resulting in innovative solutions that drove competitive advantage.
- Orchestrated regional response to market shifts, swiftly adapting strategies to maintain growth momentum and protect market position.
- Managed the Midwest Customer Experience Division.
- Cultivated culture of excellence and accountability, fostering motivated and highly engaged team committed to achieving and surpassing goals.
Professional Services Manager
Achieve3000
01.2019 - 08.2021
- Managed and delivered professional development for schools and school districts throughout Indiana and Michigan.
- Built and fostered relationships with district administrators and teachers
- Worked collaboratively with internal teams to develop content and best practices
Area Sales Representative
Imagine Learning
08.2017 - 01.2019
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Increased sales revenue by developing and maintaining strong relationships with clients and identifying their needs.
- Established trust with customers by providing exceptional product knowledge and addressing their concerns promptly.
- Participated in industry events as a company representative to establish brand presence and generate interest from potential clients.
- Exceeded customer expectations with quality of service and knowledgeable support.
Regional Sales Representative
Helmer Scientific
Noblesville, IN
03.2016 - 08.2017
- Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Researched potential clients and markets to prepare for appointments.
Inside Sales Representative
Gannett
Indianapolis, IN
03.2015 - 03.2016
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Pharmaceutical Sales Representative
Actavis Pharmaceuticals
08.2013 - 01.2015
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Introduced, demonstrated and sold new products and systems effectively.
Assistant Preschool Director
Kids World Learning Center
Fishers, IN
04.2010 - 08.2013
- Streamlined administrative processes for efficiency, reducing time spent on paperwork and data entry tasks.
- Created a welcoming environment for prospective families by conducting informative tours of the preschool facility.
- Managed substitute teacher scheduling, ensuring seamless instruction continuity during faculty absences.
- Implemented comprehensive staff training programs, resulting in improved staff retention and satisfaction rates.
- Assisted in recruitment efforts, interviewing potential candidates and evaluating their qualifications to meet the needs of the preschool program effectively.
- Evaluated teacher performance through classroom observations, providing constructive feedback for improvement when necessary.
- Coordinated with external agencies to ensure compliance with state licensing regulations and maintain an exemplary safety record.
Education Director
Sylvan Learning Center
Springfield, IL
08.2006 - 12.2009
- Evaluated teacher performance using rigorous observation protocols designed to promote professional growth while ensuring instructional excellence.
- Streamlined program operations by managing budgets, allocating resources, and overseeing staff performance evaluations.
- Led professional development trainings for teachers on best practices in instruction, assessment, and classroom management.
- Collaborated with parents, guardians, and stakeholders to address concerns related to student achievement or wellbeing.
Elementary School Teacher
Springfield Public School District
Springfield, IL
08.2005 - 08.2006
Elementary School Teacher
Westfield-Washington Schools
Westfield, IN
08.2002 - 08.2005
Education
Bachelor Of Science - Elementary Education
Indiana University
Bloomington, IN05.2002
Skills
- Strategic Decision-Making
- Operations Management
- Innovation and Creativity
- Sales Management
- Business Forecasting
- Implementation Management
- Teamwork and Collaboration
- Problem-Solving
- Relationship and Team Building
- Leadership and People Development
Timeline
Regional Vice President
McGraw Hill Education
06.2021 - Current
Professional Services Manager
Achieve3000
01.2019 - 08.2021
Area Sales Representative
Imagine Learning
08.2017 - 01.2019
Regional Sales Representative
Helmer Scientific
03.2016 - 08.2017
Inside Sales Representative
Gannett
03.2015 - 03.2016
Pharmaceutical Sales Representative
Actavis Pharmaceuticals
08.2013 - 01.2015
Assistant Preschool Director
Kids World Learning Center
04.2010 - 08.2013
Education Director
Sylvan Learning Center
08.2006 - 12.2009
Elementary School Teacher
Springfield Public School District
08.2005 - 08.2006
Elementary School Teacher
Westfield-Washington Schools
08.2002 - 08.2005
Bachelor Of Science - Elementary Education
Indiana University