Danny Havens

• Lead a team of 8 Regional Zone Managers, ensuring consistent communication and collaboration for overall business success.
• Manage financial performance by setting budgets, monitoring expenses, and identifying areas for improvement.
• LTM Performance Stats:

- $135M Book (KBS/KIMCO combined)

- 20.5% GM (Comb)(GM Budget 16.7%)

• Streamlined operational processes to cut costs, leveraging technology and reevaluating vendor contracts as well as pricing increases to clients for better efficiency and savings.
• Cultivated culture of excellence and accountability, fostering motivated and highly engaged team committed to achieving and surpassing goals.

• Enhanced customer satisfaction by overseeing the implementation of improved service standards across all regional locations.
• Developed high-performing teams through effective recruitment, training, and performance management practices.
• Delivered consistent growth in revenue by establishing partnerships with key industry players and stakeholders.
• Negotiated favorable contracts with vendors and suppliers to improve operational efficiency while reducing costs.
• Company acquired by KBS.

• Managed large-scale trade shows and events, showcasing company offerings to potential buyers in various industries.
• Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
• Developed and implemented effective sales strategies and led nationwide sales to achieve sales targets.
• Established strong relationships with key clients for long-term business growth and retention.
• Laid off due to divestiture of the division.

• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Achieved regional sales targets through effective territory management and relationship building with key clients.
• Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
• Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
• Acquired by Compass Group, NA

• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Promoted a culture of continuous improvement through ongoing process reviews, employee training and support and constant safety awareness.
• Increased customer satisfaction with timely resolution of escalated issues and regulatory compliance.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Led teams of Environmental Chemists across the Southeast to deliver safe and effective hazardous waste solutions.
• Company acquired by SafetyKleen, our largest competitor, and I resigned pending a demotion.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Responded quickly and calmly to emergency situations, assisted in providing life-saving measures when necessary.
• Assisted in documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
• Improved patient care by efficiently performing emergency room processes and procedures.
• Assisted with business processes, insurance, collections and patient expediting.