Abby Lamb
Fresno,CA
Summary
Proven in high-pressure environments, adeptly managed large events at Black Bear Diner, enhancing customer satisfaction through exceptional service and efficient seating. Skilled in customer service and multitasking, my collaborative approach and adaptability to change have consistently improved team performance and dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Black Bear Diner
Fresno, CA
04.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor - Communications
Fresno State
Fresno Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Team player mentality
- Adaptable to change
Certification
Food Safety
Timeline
Host
Black Bear Diner
04.2022 - Current
Bachelor - Communications
Fresno State