Abigail Langley
Jacksonville,FL
Overview
8
8
years of professional experience
Work History
Credit Services Associate
HD Supply Facilities Maintenance
Jacksonville, FL
10.2024 - Current
- Manage collection processes to ensure timely payment resolution.
- Implement effective follow-up strategies for outstanding accounts.
- Analyze customer accounts to identify patterns in delinquency.
- Establish relationships with clients to facilitate smoother payment negotiations.
- Conduct thorough evaluations of call quality and ensured accurate account record updates to enhance customer service.
- Respond to customer inquiries and provided detailed account information.
Front Desk Supervisor
Sheraton Jacksonville Hotel
Jacksonville
02.2023 - 10.2024
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they are well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
Front Desk Agent
Sheraton Jacksonville Hotel
Jacksonville, FL
01.2022 - 02.2023
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Spa Receptionist
One Ocean Resort and Spa
Jacksonville Florida
06.2019 - 12.2022
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Escorted clients to spa areas, treatment rooms, and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Streamlined appointment scheduling for increased efficiency and optimal time management.
Sales Associate
AG Stone
02.2018 - 04.2019
- Built relationships with customers to encourage repeat business.
- Maintained knowledge of inventory, shipments, measures, and installs.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL06-2017
Skills
- Guest Relations
- Staff Training and Development
- Revenue management
- Scheduling and Planning
- Proficient in computer applications
- Complex Problem-solving
- Data analysis
Timeline
Credit Services Associate
HD Supply Facilities Maintenance
10.2024 - Current
Front Desk Supervisor
Sheraton Jacksonville Hotel
02.2023 - 10.2024
Front Desk Agent
Sheraton Jacksonville Hotel
01.2022 - 02.2023
Spa Receptionist
One Ocean Resort and Spa
06.2019 - 12.2022
Sales Associate
AG Stone
02.2018 - 04.2019
Associate of Arts - Business Administration
Florida State College At Jacksonville