Abby Mason
Denver,CO
Summary
Sales professional with outstanding problem solving and negotiating skills. Adept at multitasking to achieve goals. Known for taking initiative and skilled at meeting challenges and deadlines. Enjoys learning new programs and processes.
Overview
18
18
years of professional experience
Work History
Buyer’s Manager/Real Estate Agent
iHOMES CO
06.2021 - Current
- Provide excellent communication to clients, ensuring our core value of "client for life" is met.
- Manage accounts to ensure dates & deadlines are met and confidential information & contracts are being handled appropriately and meeting current compliance standards.
- Negotiate contracts on behalf of the client with the utmost integrity.
- Advise clients on market conditions and property value for informed decision-making.
- Develop and maintain relationships with clients through networking, postcards, and cold calling.
- Develop and implement strategic marketing plans to increase potential for selling properties and generating more leads.
Mortgage Loan Officer/ Processer
Match Home Loans
09.2021 - 01.2023
- Communicate with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintaine a high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyze loan applications and credit reports to determine loan eligibility and risk level.
- Explain loan programs and assist clients in selecting the correct loan product and terms to meet needs and financial goals.
- Followe up with clients on missing loan documents, providing guidance on best way to complete the application process.
Sales Associate
John Atencio
04.2019 - 06.2021
- Greet and help customers feel like part of the John Atencio family
- Maintain a clean, organized and well displayed store
- Assist customers in their jewelry needs, placing their custom orders and making sure the order is properly submitted and scheduled to be delivered on time
- Track customer repairs and ensure the work meets quality standards when it is received back from the jeweler
- Organize the sales sheet on a weekly basis to ensure it matches computer records and resolve any discrepancies.
- Inventory control
Sales Associate
Miro Jewelers
03.2018 - 03.2019
- Design and sell custom jewelry while providing outstanding customer service.
- Manage vendor relationships to ensure a properly stocked store with items clients desire.
- Hand select diamonds and gemstones for each custom-designed piece, ensuring each step in the creation process is met on time and meeting our quality standards.
- Provide accurate appraisals of clients jewelry
- Inventory control
Sales Associate
JF Options Jewelers
01.2017 - 03.2018
- Meet and exceed sales goals while providing exceptional customer service.
- Create events and marketing to drive sales numbers.
- Maintain healthy vendor relationships while purchasing or leasing jewelry for the merchandising of the store.
- Provide accurate appraisals of client's jewelry.
Assistant General Manager
Jared the Galleria of Jewelry
02.2013 - 12.2017
- Ensure customers receive an excellent experience that was uniformed across the stores
- Train and develop a team to meet and exceed standards in sales, repairs, credit, warranties and add-ons.
- Maintain and exceed personal sales goals
- Scheduling and inventory control
Sales Associate
Teavana
01.2012 - 02.2013
- Share knowledge of the quality and variety of Teavana teas and products
- Ensure a world class customer experience through active listening & the ability to identify the best products for the customer while suggesting alternatives and/or additional items as appropriate
- Thrive on interaction and consistently meet or exceed sales and customer service goals
Barista
Epic Café
01.2006 - 08.2011
- Prepared specialty drinks for customers
- Managed the scheduling and training of staff members as well as the stocking and ordering of the café.
Education
Mortgage Loan Originator License -
Mortgage Educators And Compliance
2022
Real Estate License -
Colorado Real Estate School
2021
Bachelor of Science - Psychology
Cornerstone University
2015
Certified Diamatologist -
Diamond Council of America
2014
Skills
- Self-motivated and driven
- A quick learner with a desire for continuous personal growth
- Committed to quality and excellence
- Strong organizational skills with an attention to detail
- A problem solver with a solutions focused mindset
- Consistently a top sales performer
- Comfortably builds and maintains relationships with customers
- Entrusted with the building and training of a team, creating plans of action to grow and develop skills to meet and exceed company goals
Timeline
Mortgage Loan Officer/ Processer
Match Home Loans
09.2021 - 01.2023
Buyer’s Manager/Real Estate Agent
iHOMES CO
06.2021 - Current
Sales Associate
John Atencio
04.2019 - 06.2021
Sales Associate
Miro Jewelers
03.2018 - 03.2019
Sales Associate
JF Options Jewelers
01.2017 - 03.2018
Assistant General Manager
Jared the Galleria of Jewelry
02.2013 - 12.2017
Sales Associate
Teavana
01.2012 - 02.2013
Barista
Epic Café
01.2006 - 08.2011
Mortgage Loan Originator License -
Mortgage Educators And Compliance
Real Estate License -
Colorado Real Estate School
Bachelor of Science - Psychology
Cornerstone University
Certified Diamatologist -
Diamond Council of America