ABBY MCCLAIN BROWN
Wyalusing,PA
Summary
Dedicated team member with a strong track record in customer service and complaint resolution. Skilled in team collaboration and time management, ready to enhance her life with a new experience in the community, and a different environment.
Overview
26
26
years of professional experience
Work History
Server
Fireplace Restaurant
Tunkhannock, USA
10.2000 - Current
- Provided excellent customer service in fast-paced dining environment.
- Served meals and beverages promptly to enhance guest experience.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Resolved customer complaints professionally to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Implemented feedback from customers to improve service quality and menu offerings.
Sales Account Executive
GEM 104 Radio
Tunkhannock, USA
01.2010 - 11.2010
- Presented advertising opportunities to businesses, highlighting radio station benefits.
- Developed strong relationships with clients through regular communication and follow-ups.
- Assisted in managing client accounts and ensuring satisfaction with services provided.
- Participated in sales meetings to strategize approaches for client engagement and retention.
- Researched industry trends to identify potential new clients and advertising strategies.
- Attended community events to promote the radio station and network with potential clients.
- Prepared customized presentations for prospective clients.
- Nurtured customer relationships with positive, knowledgeable support for sales and service needs.
- Managed multiple client accounts simultaneously while providing excellent customer service.
Education
Bachelor of Arts - Communications
Keystone College
La Plume, PAAssociates Degree - Liberal Studies, Political Science
Skills
- Customer service
- Complaint resolution
- Account management
- Effective communication
- Time management
- Adaptability
- Team collaboration
- Problem solving
- Flexible scheduling
- Multitasking and organization
- Team member support
- Inventory management
- Memory retention
- Client relationships
- Sales strategies
- Multi-tasking
- Positive and professional
- Strong work ethic
- Sales expertise
References
-Kyleigh Vosburg Wyalusing, PA 18853
(570)665-0451 Proofreader/Admin- The Rocket Courier
-Nicole Stonier Factoryville, PA 18419
(570)240-7109 Hairdresser- Head to Toe Salon
-Amber Elchak Laceyville, PA 18623
(570)604-0660 Supervisor- Clarks Summit State Hospital
Timeline
Sales Account Executive
GEM 104 Radio
01.2010 - 11.2010
Server
Fireplace Restaurant
10.2000 - Current
Bachelor of Arts - Communications
Keystone College