Abby Merrill
Columbus,Ohio
Summary
Dynamic and reliable professional with exceptional organizational and communication abilities. Expertise in operational procedures and team management, complemented by a robust background in conflict resolution and task delegation. Proven track record of enhancing team performance and facilitating smooth shift transitions to optimize operational efficiency and elevate customer satisfaction. Committed to fostering a collaborative work environment that drives results and supports organizational goals.
Overview
4
4
years of professional experience
Work History
Pyschological Operations Specialist
US Army
03.2024 - Current
- Developed and executed strategic communication campaigns to influence target audience and achieve mission objectives
- Conducted cultural analysis, audience research, and intelligence gathering to create railroad messaging strategies
- Collaborated with interdisciplinary teams, including print, audio and digital media to disseminate information effectively
- Advised leadership on psychological operations techniques and their impact on operational goals
- Demonstrated adaptability and cultural sensitivity while operating high-pressure, cross-cultural environments
Shift Supervisor
Starbucks, Dublin, Ohio
01.2022 - 03.2024
- Supervised and coordinated daily store operations, ensuring efficient workflows and excellent customer service in a fast-paced environment
- Handled cash management, including opening and closing registers, processing daily transactions, and ensuring accuracy in financial records
- Resolved customer concerns promptly and professionally, fostering positive relationships and enhancing guest satisfaction
Education
Associate of Arts - Criminology
Columbus State Community College
Columbus, OH04-2027
Skills
- Employee training
- Staff management
- Intelligence gathering
- Behavioral science
- Negotiation
Timeline
Pyschological Operations Specialist
US Army
03.2024 - Current
Shift Supervisor
Starbucks, Dublin, Ohio
01.2022 - 03.2024
Associate of Arts - Criminology
Columbus State Community College