Abby Moore
Dubuque,IA
Summary
Dynamic Program Supervisor at REM IOWA with a proven track record in staff training and strategic planning. Enhanced program efficiency and client satisfaction through data-driven insights and effective team collaboration. Skilled in resource management and fostering relationships, ensuring compliance and operational excellence while coaching teams to achieve ambitious goals.
Overview
5
5
years of professional experience
Work History
Program Supervisor
REM IOWA
Dubuque, IA
07.2021 - Current
- Supervised daily operations, ensuring compliance with company policies and regulations.
- Coordinated training programs for new staff, enhancing onboarding processes.
- Developed and implemented program schedules to optimize resource allocation.
- Monitored client progress and service delivery, adjusting plans as necessary.
- Conducted performance evaluations, providing constructive feedback to team members.
- Collaborated with interdisciplinary teams to streamline communication and improve service quality.
- Led initiatives aimed at enhancing program efficiency and client satisfaction levels.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Assisted with community resources for healthcare and mental health.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Provided ongoing direction and leadership for program operations.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Coached team members on productivity strategies to accomplish challenging goals.
Education
High School Diploma - General Studies
Western Dubuque High School
Epworth, IA05-2000
Skills
- Staff training
- Staff development
- Document management
- Strategic planning
- Staff training experience
- Reporting requirements
- Document management skills
- Program management
- Staff evaluation
- Team oversight
- Process improvements
- Office administration
- Generating schedules
- Report preparation
- Resource management
- Financial administration
- Data management
- Community building
- Certified in CPR/AED
- Written and verbal communication
- Client needs assessments
- Staff oversight
- CPR/AED
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Relationship building
- Team building
- Self motivation
- Client meetings
Timeline
Program Supervisor
REM IOWA
07.2021 - Current
High School Diploma - General Studies
Western Dubuque High School