Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abby Ortiz

Coldwater

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Hillsdale Health and Wellness
12.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Restaurant Waiter

Johnny T's Bistro
08.2019 - Current
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Food Runner

The Deck Down Under
05.2023 - 04.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Amusement Ride Operator

Cedar Point Amusement Park
06.2021 - 09.2021
  • Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
  • Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
  • Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
  • Handled emergency situations calmly, following established protocols to ensure guest safety at all times.

Education

High School Diploma -

Hillsdale High School
Hillsdale, MI
05-2020

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Direct patient care
  • Phlebotomy
  • Cleanliness
  • Cash handling
  • Patience and empathy
  • Teamwork and collaboration
  • Quick learner

Certification

  • BLS Certified - April 2025 - April 2027

Timeline

Medical Assistant

Hillsdale Health and Wellness
12.2024 - Current

Food Runner

The Deck Down Under
05.2023 - 04.2024

Amusement Ride Operator

Cedar Point Amusement Park
06.2021 - 09.2021

Restaurant Waiter

Johnny T's Bistro
08.2019 - Current

High School Diploma -

Hillsdale High School

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