Abby Osgood
Spokane Valley
Summary
Dedicated professional with expertise in customer service and time management. Experienced in greeting visitors, scheduling appointments, and maintaining accurate records to support a seamless administrative environment.
Overview
6
6
years of professional experience
Work History
Receptionist
Riverside Senior Living
2026.02 - Current
- Greeted and assisted residents and visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Scheduled appointments and coordinated activities for residents, enhancing engagement.
- Maintained accurate records of visitor logs and resident information for compliance purposes.
- Processed mail and packages, ensuring timely distribution to residents and staff.
- Collaborated with team members to streamline front desk operations, improving workflow efficiency.
- Assisted in maintaining cleanliness and organization of reception area to enhance professionalism.
- Addressed customer issues promptly to enhance satisfaction.
- Handled cash transactions and maintained sales and payments records accurately.
Caregiver/Medtech
Life Inc
2024.06 - 2025.06
- Administered medications according to prescription, maintaining accurate records for health monitoring.
- Collaborated with healthcare professionals to develop personalized care plans.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided companionship, enhancing emotional well-being and social interaction.
- Trained new caregivers on best practices for patient care and safety protocols.
Sales Associate
H&M Clothing
2023.08 - 2024.01
- Assisted customers in selecting apparel and accessories, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure smooth checkout operations.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships and loyalty.
- Collaborated with team members to achieve sales targets and optimize inventory management.
- Maintained store presentation standards by organizing merchandise displays effectively.
- Contributed to visual merchandising strategies, aligning displays with seasonal promotions and trends.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Crew Member
Taco Time
2020.08 - 2023.01
- Delivered exceptional customer service in fast-paced environment.
- Assisted customers at front counter and drive-thru, optimizing service efficiency and reducing wait times.
- Operated point-of-sale system accurately and efficiently.
- Collaborated with team members to streamline order preparation, enhancing service speed.
- Resolved customer complaints promptly, reinforcing customer satisfaction and loyalty.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked alongside team members to efficiently complete customer orders.
- Maintained cleanliness and organization of dining and kitchen areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
GED -
Next Generation
901 E 2nd Ave2026-06
Skills
- Customer/Client relations
- Telephone communication
- Office administration
- Payment processing
- Transaction support
- Multi-line systems
- Data management
- Information management
- Time management
- Organization skills
- Tech-Savvy
- Service-oriented mindset
Languages
English
Full Professional
Timeline
Receptionist
Riverside Senior Living
2026.02 - Current
Caregiver/Medtech
Life Inc
2024.06 - 2025.06
Sales Associate
H&M Clothing
2023.08 - 2024.01
Crew Member
Taco Time
2020.08 - 2023.01
GED -
Next Generation