Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abby Penegor

Wauwatosa,WI

Summary


Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Overview

3
3
years of professional experience

Work History

Host

Belair Cantina
05.2025 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions in person and over the phone about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Packed To-go orders quickly and accurately, even during peak hours.
  • Aided servers in carefully prepping plates, gathering sides, and promptly running food out to tables.

Expeditor and Host

Transfer Pizzeria Cafe
05.2025 - Current
  • Managed high volumes of tickets while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Prepped and pre-bussed tables, ensured course management, and checked in with tables to ensure customers satisfaction.
  • Took reservations over the phone, managed reservations and wait times to ensure a positive customer experience.
  • Greeted guests warmly and let them know all their seating options.

Front of House Employee

Ian's Pizza
06.2022 - 08.2024
  • Maintained a clean and welcoming dining room for guests, contributing to positive experiences.
  • Served up slices, whole pies, and worked the register all at once during day shifts.
  • Handled high-pressure situations, maintaining excellent service standards even during peak hours or understaffed shifts
  • Prepped salad bar items, topped pizzas, and made breadsticks, ensuring that all food being served was dated or timed correctly.
  • Took orders online and in-person, asking just enough questions to make sure information was accurate to provide the best experience possible,
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Education

Bachelor of Arts - Political Science

University of Wisconsin, Madison
Madison, WI
05-2028

High School Diploma -

Wauwatosa East High School
Wauwatosa, WI
06-2024

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Telephone reception

Timeline

Host

Belair Cantina
05.2025 - Current

Expeditor and Host

Transfer Pizzeria Cafe
05.2025 - Current

Front of House Employee

Ian's Pizza
06.2022 - 08.2024

Bachelor of Arts - Political Science

University of Wisconsin, Madison

High School Diploma -

Wauwatosa East High School

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