Abby Reisbeck
Fort Collins,CO
Summary
Highly responsible and driven undergraduate student studying Clinical and Counseling Psychology. Strong customer service experience in various industries. 3 years' supervisory experience with expertise in training. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Bean Counter
01.2023 - Current
- Receive coffee, food, and other beverage orders then promptly and efficiently prepare them for customers
- Communicating with customers and exhibiting customer service skills
- Re-stocking bottled beverages, food, and utensils at the customer bar
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Office Staff
Mountain Whitewater
05.2023 - 08.2023
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Overlooked the weekly schedule and assigned shifts to raft guides as necessary
- Completed organizational tasks, stocked merchandise, and maintained the appearance of the outdoor space
- Worked the register for apparel and occasionally the bar onsite.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email.
Supervisor, Child Care Center
Life Time Fitness
09.2019 - 08.2022
- Regularly supervised a crew of 4-8 employees
- 2.5 years of supervisory experience.
- Ensured the safety of the children and staff while maintaining a clean and fun environment
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled medical situations as well as any escalations in behavioral issues
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Science - Clinical And Counseling Psychology
Colorado State University
Fort Collins, CO12.2024
Graduate (2021) -
Legend High School
Skills
- Leadership
- Organization
- Creativity
- Customer service
- Attention to detail
- Teamwork
- Problem solving
Volunteer Work
- Campus Connections - Mentorship with local youth
- Rams For Recuses in association with All Aboard Animal Rescue in Fort Collins, CO
Timeline
Office Staff
Mountain Whitewater
05.2023 - 08.2023
Barista Shift Supervisor
Bean Counter
01.2023 - Current
Supervisor, Child Care Center
Life Time Fitness
09.2019 - 08.2022
Bachelor of Science - Clinical And Counseling Psychology
Colorado State University
Graduate (2021) -
Legend High School
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