Ella Crumley
Oregon City
Summary
Dedicated barista shift supervisor with expertise in customer service, team building, problem-solving, and positive thinking. I've always made it a priority to encourage everyone to strive for excellence, while creating a fun work environment, and prioritizing the customer experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barista Shift Supervisor
Dutch Bros
Oregon City
07.2024 - Current
- Supervised daily operations of coffee shop and maintained workflow efficiency.
- Trained new baristas on beverage preparation and customer service standards.
- Resolved customer complaints promptly to enhance overall satisfaction experience.
- Ensured cleanliness and organization of workstations and service areas.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Performed opening duties such as setting up espresso machines for the day's operations.
- Greeted guests with pleasant smile and superior customer service.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
Education
Associate of Science - Physics
Clackamas Community College
Oregon City, OR06-2027
High School Diploma -
Oregon City High School
Oregon City, OR06-2025
Skills
- Problem solving
- Team building
- Customer service
- Time management
- Communication skills
- Cash handling accuracy
- Adaptability to change
- Barista training
- Reliability
- Leadership
Certification
Oregon Food Handler's License
Timeline
Barista Shift Supervisor
Dutch Bros
07.2024 - Current
Associate of Science - Physics
Clackamas Community College
High School Diploma -
Oregon City High School