ABBY RODLER
Summary
Customer service professional with advanced experience in building strong relationships with stakeholders, responding to inquiries in a timely manner, and creating advertising materials. Demonstrated skills in fielding phone calls and emails professionally, explaining policies and resources accurately, and representing organizations effectively at community events. Passionate about bolstering local organizations and resources.
Overview
5
5
years of professional experience
Work History
MENTAL HEALTH THERAPIST
ACTIVE & CONNECTED FAMILY THERAPY
Charlottesville, VA
08.2023 - 01.2026
- Managed email and phone inquiries, and explained community resources, and company policies and procedures with timely, courteous, and friendly customer service.
- Built strong working relationships with clients and colleagues in fast-paced environment.
- Collaborated with service providers in Charlottesville and Albemarle Public Schools, and UVA Health
- Scheduled and coordinated appointments for 25+ active clients and their care teams across, ensuring accuracy and efficiency.
- Maintained accurate, confidential information in computer systems.
CLINICAL INTERN
READYKIDS
Charlottesville, VA
08.2023 - 05.2024
- Supported administrative functions related to county and state service programs.
- Scheduled appointments, maintained records, and ensured documentation compliance.
- Applied policy knowledge to support accurate processing of forms and referrals.
- Collaborated with community providers including Department of Social Services.
SINGLES HOUSING INTERN, LIMITED TERM SINGLES HOUSING COORDINATOR
YWCA Madison
Madison, WI
09.2022 - 07.2023
- Represented organization at city-wide Juneteenth parade and park event; arranged table materials and networked with other community service providers.
- Provided comprehensive administrative support for a subsidized housing program.
- Screened applicants, supported onboarding processes, and maintained accurate personnel and program records.
- Coordinated front-desk operations, mail and package distribution, inventory control, and facility requests.
- Prepared correspondence, internal memos, and resident communications.
RESEARCH ASSISTANT
Brown University School of Public Health's Center for Alcohol and Addiction Studies
Providence, RI
04.2021 - 08.2022
- Led participation recruitment efforts in city-wide Pride Celebration; purchased and arranged tabling recruitment materials, explained study to potential participants, analyzed recruitment efforts effectiveness following event.
- Entered, updated, and audited data in electronic systems to ensure accuracy and completeness.
- Prepared reports and documentation supporting program operations and compliance.
- Coordinated participant scheduling, processed payments, and worked with vendors.
- Tracked inventory and purchasing needs; trained staff on procedures and administrative systems.
Education
CLINICAL SOCIAL WORK (MSW) -
Virginia Commonwealth University
05-2024
PSYCHOLOGY (AB) - Minor in Spanish
Washington University in St. Louis
01-2021
Skills
- Administrative and Clerical Support: proofreading and sending memos; managing mail and inventory; preparing meeting logistics
- Human Resources: communicating with department employees on personnel-related programs; training colleagues on policies
- Accounting & Purchasing: tracking expenditures; monitoring budgets
- Data Management: maintaining and updating physical and digital files, reviewing for accuracy, gathering and analyzing data
- Procedural Development: developing improved methods, procedures, and techniques
- Exemplary customer service skills
- Microsoft Office & Google Workspace
Websites
Timeline
MENTAL HEALTH THERAPIST
ACTIVE & CONNECTED FAMILY THERAPY
08.2023 - 01.2026
CLINICAL INTERN
READYKIDS
08.2023 - 05.2024
SINGLES HOUSING INTERN, LIMITED TERM SINGLES HOUSING COORDINATOR
YWCA Madison
09.2022 - 07.2023
RESEARCH ASSISTANT
Brown University School of Public Health's Center for Alcohol and Addiction Studies
04.2021 - 08.2022
PSYCHOLOGY (AB) - Minor in Spanish
Washington University in St. Louis
CLINICAL SOCIAL WORK (MSW) -
Virginia Commonwealth University