Abby Virgil
Niceville,FL
Summary
Dynamic professional with extensive experience in customer service and financial operations. Proven ability in money handling and financial literacy, enhancing team efficiency and client satisfaction. Recognized for strong decision-making skills and a commitment to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Front Desk Check-In
Bienville Orthopaedic Specialists
Vancleave, MS
12.2023 - 06.2025
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Mortgage Loan Originator
Hope Credit Union
Biloxi, MS
04.2022 - 08.2023
- Maintain a high level of customer service; as well as, managed the expectations of applicants, realtors, and mortgage team.
- Meet, gather documentation, and property evaluations to analyze applicants' lending eligibility.
- Market credit union products to individuals and firms promoting services to meet customers' needs.
Senior Member Service Representative
Hope Credit Union
Biloxi, MS
01.2020 - 04.2022
- Completed transactions for members/guest members.
- Maintained adequate cash supply for the branch.
- Accounts: Opened, updated, and closed member accounts.
- Consumer Loans: Opened, gathered information, reviewed, submitted for approval, and completed the loan process.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Member Service Representative
Hope Credit Union
Biloxi, MS
04.2017 - 01.2020
- Helped large volume of members/guest members every day with positive attitude and focus on consumer satisfaction.
- Managed a cash drawer: maintained adequate cash supply within limit.
- Opened accounts and accurately completed teller transactions.
- Promoted available products and services to customers during service, account management, and calls.
Education
Associate of Applied Science - Business Office Administration
South Central Louisiana Technical College
Reserve, LA06.2012
Pharmacy (Pre-Pharmacy)
Xavier University of Louisiana
New Orleans, LAPharmacy (Pre-Pharmacy)
Southeastern Louisiana University
Hammond, LASkills
- Money Handling Abilities
- Customer service
- Records Management
- Time management
- Decision-making abilities
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
community involvement
Scouting America Volunteer
Assistant ScoutMaster
AWANA Teacher
Timeline
Front Desk Check-In
Bienville Orthopaedic Specialists
12.2023 - 06.2025
Mortgage Loan Originator
Hope Credit Union
04.2022 - 08.2023
Senior Member Service Representative
Hope Credit Union
01.2020 - 04.2022
Member Service Representative
Hope Credit Union
04.2017 - 01.2020
Associate of Applied Science - Business Office Administration
South Central Louisiana Technical College
Pharmacy (Pre-Pharmacy)
Xavier University of Louisiana
Pharmacy (Pre-Pharmacy)
Southeastern Louisiana University