Abby Williams
Nevada,Texas
Summary
Motivated college student seeking a stable position that offers flexibility to accommodate a demanding class schedule while pursuing an undergraduate degree.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Guy Fieri American Kitchen and Bar Choctaw Hotel and Casino
01.2025 - Current
- Being a host at a very busy casino and hotel helped me be experienced and personable and learn how to handle different situations. Working in a fast-paced environment helped grow my skills in greeting and seating guests, managing reservations, and ensuring exceptional customer service. Adapt handling high-traffic dining areas with professionalism and efficiency while coordinating with servers and management to optimize the guest experience. Strong communication and problem-solving skills, creating a welcoming atmosphere that enhances customer satisfaction.
Head Lifeguard
Lavon Grand Heritage HOA
05.2024 - 08.2024
- In addition to my role as an assistant lifeguard from the previous year, I was promoted to Head Lifeguard. In this position, I was responsible for managing the entire staff. My duties included teaching my team how to effectively handle life-threatening situations, deal with dissatisfied and sometimes unruly pool visitors, and maintain our facilities properly. I also served as a direct point of contact for any in-house incidents.
Assistant Lifeguard
Lavon Grand Heritage HOA
05.2023 - 08.2023
- Along with my duties as a lifeguard from the previous year I also has additional requirements of supervising three entry level lifeguards, along with being tasked to desecalate situations.
Lifeguard
Lavon Grand Heritage HOA
05.2022 - 08.2022
- As an entry-level lifeguard, I ensured the safety of the HOA members at the pools assigned to me by the HOA. My responsibilities include monitoring swimmers, enforcing safety rules, and preventing accidents. I have knowledge of rescue techniques, first aid, and CPR. It was important for me to maintain a positive demeanor, communicate effectively, and work well as part of, my main goal was to promote a safe and enjoyable environment for all visitors.
Education
High School Diploma -
Community HS
Nevada, Tx01.2024
Skills
- Problem solver
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Team player mentality
- First aid training
- Physical fitness
- Incident reporting
- Safety training
- Critical thinking
- Call center experience
Timeline
Host
Guy Fieri American Kitchen and Bar Choctaw Hotel and Casino
01.2025 - Current
Head Lifeguard
Lavon Grand Heritage HOA
05.2024 - 08.2024
Assistant Lifeguard
Lavon Grand Heritage HOA
05.2023 - 08.2023
Lifeguard
Lavon Grand Heritage HOA
05.2022 - 08.2022
High School Diploma -
Community HS
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