Abbygail Lasiewicki
Caro,MI
Summary
Dynamic professional with a proven track record at Sheldon Medical Supply, excelling in complaint resolution and fostering customer relationships. Skilled in call center procedures and report preparation, I significantly increased customer satisfaction. My expertise in product education and adeptness in administrative efficiency drive successful outcomes and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sheldon Medical Supply
Caro, MI
12.2023 - Current
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Barista
Petal N Bean
Cass City , MI
11.2022 - 12.2023
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
Education
High School Diploma -
Caro High School
Caro, MI06-2022
Skills
- Scheduling
- Complaint resolution
- Account updating
- Call center procedures
- Report preparation
- Product education
References
References available upon request.
Timeline
Customer Service Representative
Sheldon Medical Supply
12.2023 - Current
Barista
Petal N Bean
11.2022 - 12.2023
High School Diploma -
Caro High School
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