Abbygail Sanchez
Edgewood
Summary
Dynamic and results-oriented Pharmacy Technician and Starbucks Barista with a proven track record at Smith’s Food and Drug. Excelled in customer service and workflow optimization, enhancing patient satisfaction and operational efficiency. Skilled in confidentiality adherence and insurance billing, consistently achieving high accuracy rates. Demonstrated exceptional team collaboration and problem-solving abilities, contributing to a positive and productive work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Smith’s Food and Drug
10.2012 - Current
- Prepared and labeled medication orders, including oral, and topical prescriptions, to meet patient needs.
- Applied barcode scanning technology to verify medication accuracy and prevent dispensing errors.
- Maintained clean and organized work environment, adhering to safety and sanitation guidelines.
- Performed inventory management tasks, including stock rotation and expiration date checks, to ensure medication availability.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Starbucks Barista
Smiths Food And Drug
05.2010 - 10.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Education
High School Diploma -
East Mountain High School
Sandia Park, NMSkills
- Problem-solving skills
- Customer Service
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Troubleshooting malfunctioning equipment
- Data entry
- Cash register operations
Certification
Certified pharmacy technician
Timeline
Pharmacy Technician
Smith’s Food and Drug
10.2012 - Current
Starbucks Barista
Smiths Food And Drug
05.2010 - 10.2012
High School Diploma -
East Mountain High School
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