Abbygail Singleton
Ada,OK
Summary
Dynamic and dependable professional with a proven track record, excelling in patient support and communication. Recognized for enhancing patient satisfaction through effective problem-solving and time management. Skilled in electronic health records and fostering teamwork, I adapt quickly to new challenges while maintaining a friendly, positive attitude.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Homemaker
N/A
Ada, OK
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Patient Support Representative
Dope Doctors
Ada, OK
02.2025 - 04.2025
- Facilitated patient inquiries, ensuring clear communication and timely responses.
- Managed appointment scheduling, optimizing patient flow and resource allocation.
- Educated patients on treatment options, enhancing understanding and engagement in care plans.
- Collaborated with healthcare professionals to coordinate patient services and improve outcomes.
- Trained new staff on protocols and procedures, promoting consistency in service delivery.
- Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.
- Troubleshot technical issues related to electronic health record systems or office equipment when necessary, restoring functionality quickly so business operations could continue smoothly.
- Educated patients about available resources, such as financial assistance programs or support groups, to improve overall wellbeing.
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
- Participated in staff training initiatives to stay current on industry best practices and enhance job performance.
- Improved patient satisfaction by providing timely and accurate information on medical services and appointments.
To-Go Specialist
Hopscotch Bar and Grill
Oklahoma City, OK
09.2023 - 12.2023
- Managed to-go orders efficiently, ensuring accuracy and timely delivery for customer satisfaction.
- Trained new staff on order processing systems and best practices for to-go service.
- Streamlined packaging procedures, enhancing workflow efficiency during peak hours.
- Collaborated with kitchen staff to ensure consistency in food quality and presentation for takeout orders.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Optometry Technician
Chickasaw Nation Medical Center
Ada, OK
07.2022 - 09.2023
- Conducted comprehensive patient assessments to determine visual acuity and eye health.
- Assisted in the preparation of exam rooms and maintenance of equipment for optimal functionality.
- Educated patients on contact lens care and proper eyewear usage to enhance user experience.
- Managed patient scheduling and follow-up appointments to ensure efficient clinic operations.
- Collaborated with optometrists to develop treatment plans tailored to individual patient needs.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Assisted optometrist with diagnostic tests such as refraction, contact keratometry and slit lamp examinations.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
- Conducted pre-screening tests for glaucoma and macular degeneration, aiding early detection of eye conditions.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Participated in community outreach events, promoting the importance of routine eye examinations for overall ocular health.
- Adhered to safety protocols when using specialized equipment, such as lensometers and retinal cameras, protecting both patients and staff.
- Contributed to a safe and hygienic environment by adhering to infection control protocols.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
Medical Support Technician Float
Chickasaw Nation Medical Center
Ada, OK
03.2022 - 07.2022
- Managed patient intake processes, ensuring accurate data collection and efficient service delivery.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Maintained a sterile environment for both patients and staff members through diligent cleaning practices and proper disposal of hazardous materials.
- Contributed to efficient clinic workflow by triaging patients based on urgency of need, expediting care delivery when necessary.
- Helped to maintain a patient-centered culture by modeling professionalism, empathy, and effective communication in all interactions.
- Assisted in the training and onboarding of new Medical Support Technicians, promoting team cohesion and fostering a supportive work environment.
- Improved patient satisfaction by addressing concerns promptly and offering emotional support during challenging situations.
Cashier
Walmart
Ada, OK
07.2020 - 02.2022
- Processed customer transactions accurately using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing exceptional service and support.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at the register, ensuring stock availability for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
McDonald's
Ada, OK
07.2018 - 07.2019
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Trained new crew members on operational procedures and best practices for customer engagement.
- Implemented strategies to reduce wait times, improving customer satisfaction during busy shifts.
- Monitored inventory levels and assisted in restocking supplies to meet demand requirements.
- Resolved customer complaints promptly, contributing to a positive dining experience and repeat business.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma -
Byng Highschool
Ada, OK05.2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
Timeline
Patient Support Representative
Dope Doctors
02.2025 - 04.2025
Homemaker
N/A
12.2023 - Current
To-Go Specialist
Hopscotch Bar and Grill
09.2023 - 12.2023
Optometry Technician
Chickasaw Nation Medical Center
07.2022 - 09.2023
Medical Support Technician Float
Chickasaw Nation Medical Center
03.2022 - 07.2022
Cashier
Walmart
07.2020 - 02.2022
Crew Member
McDonald's
07.2018 - 07.2019
High School Diploma -
Byng Highschool