Stephanie Kimbro
Hazel,KY
Summary
Customer service-oriented professional with extensive healthcare experience, adept at ensuring accurate data for reimbursement processes. Strong organizational skills enhance patient satisfaction through adherence to policies and procedures. Fluent in American Sign Language (ASL) and recognized for academic excellence while maintaining privacy and confidentiality standards.
Overview
20
20
years of professional experience
Work History
Homemaker
Stay at Home Parent
Hazel, KY
2017.08 - Current
- Ensured household duties were completed in a timely manner and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Merchandiser
footprint solutions
Lisle, Illinois
2025.07 - 2026.02
- Organized product displays to enhance visual appeal and customer engagement.
- Coordinated with suppliers to maintain timely deliveries of merchandise and materials.
- Conducted regular store audits to assess compliance with merchandising guidelines and standards.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Assisted customers with locating desired items within store locations.
- Built product displays and placed appropriate signage for merchandise.
Master Merchandiser
Driveline Retail Merchandise
Taylorville, IL
2022.04 - 2025.10
- Travel to 26 local Dollar General location, stock shelves, and keep store clean and organized
- Conducted store audits to ensure compliance with brand guidelines.
- Analyzed sales data to adjust inventory and merchandising plans.
- Coordinated with vendors for timely product deliveries and displays.
- Implemented promotional displays to enhance customer engagement.
- Built displays and placed promotional materials according to instructions.
- Work effectively with team members and other merchandisers.
- Used mobile application to answer questions about the task for data collecting.
- Ensure products are displayed attractively, inventory is managed efficiently, and customers have a positive shopping experience.
Caregiver/Personal Assistant
S&K Construction
Amlo, USA
2010.01 - 2017.08
- Prepared meals, scheduled appointments, and provided transportation to and from doctor appointments.
- Cleaned client's home and four rental homes before and after a tenant moved.
- Maintained rental properties and grounds and created social media posts for rental availability.
- Prioritized tasks to complete assignments within timelines.
92G Culinary Specialist
US Army
Nashville, Tennessee
2005.12 - 2009.06
- Prepared and cooked meals for large groups in diverse environments.
- Managed inventory of food supplies and equipment for kitchen operations.
- Ensured compliance with safety and sanitation standards in food preparation areas.
- Collaborated with team members to execute meal plans efficiently.
- Operated kitchen equipment safely, maintaining a clean and organized workspace.
- Maintained cleanliness throughout the kitchen area at all times.
- Trained new recruits on basic culinary skills such as knife handling, recipe reading and portion control.
- Kept detailed records of all supplies used in the kitchen on a daily basis.
- Disposed of expired foods properly according to health codes.
- Provided instruction to junior personnel on proper techniques for safe food handling and sanitation practices.
- Assisted in meal preparation, including cutting and chopping vegetables, cleaning and scaling fish, and preparing sauces.
- Monitored temperatures of food items during storage, preparation, cooking and holding periods.
- Conducted periodic inventories of stored dry goods and perishables.
- Ensured that dining areas were well-stocked with condiments, paper products, and utensils prior to meal service.
- Set up serving lines for breakfast, lunch and dinner meals according to Army regulations.
- Prepared meals for special occasions such as holidays or VIP visits in accordance with established standards.
- Ensured compliance with food safety standards by following proper sanitation procedures while handling food products.
- Worked effectively with colleagues from various backgrounds to foster a positive work environment.
- Checked stock deliveries for safety, quality and quantity.
- Monitored customer feedback to address culinary and service requests.
Education
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Clearwater, FL2025-01
Bachelor of Science -
Southern New Hampshire University
Hooksett, NHSkills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBS
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO PPO POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS CPT)
- Microsoft Office Applications - Word
- Microsoft Office Applications - Excel
- Microsoft Office Applications - PowerPoint
- Typing Speed - 52 WPM
- Data entry
- Scheduling
- Time management
- Home organization
- Household management
- Household budgeting
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Creative solutions
- Task prioritization
- Data management
- Family coordination
- Calm under pressure
- Critical thinking
- Effective listening
- Conflict resolution
Excel and Word proficiency
- Computer skills
- Research
- Supervision and leadership
- Analytical thinking
- Written communication
- Flexible and adaptable
- Leadership
- Event planning
- Friendly, positive attitude
- Friendly, positive attitude
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBS
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO PPO POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM HCPCS CPT)
Timeline
Merchandiser
footprint solutions
2025.07 - 2026.02
Master Merchandiser
Driveline Retail Merchandise
2022.04 - 2025.10
Homemaker
Stay at Home Parent
2017.08 - Current
Caregiver/Personal Assistant
S&K Construction
2010.01 - 2017.08
92G Culinary Specialist
US Army
2005.12 - 2009.06
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Bachelor of Science -
Southern New Hampshire University