Abbygail Vicente

Answered telephone calls to offer office information, answer patient questions, and direct calls to staff.

• Oversaw office records and maintained strict document control.
• Pulled charts and prepared for doctor assessment.
• Aided with pre-authorization prescription refill requests.
• Verifying insurance coverage
• Enhanced appointment scheduling system.
• Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

• Managed inventory efficiently, ensuring adequate stock levels to meet customer demand
• Built relationships with customers and community to promote long term business growth.
• Attended monthly sales meetings and quarterly sales trainings.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer accounts