ABIGAIL MACEDO
Miami,FL
Summary
I am a dependable young woman willing to go beyond to strive for success. I am looking for new challenges and to broaden my horizons. I am willing to gain new skills and travel to grow within a company and looking forward to better opportunities.
Overview
11
11
years of professional experience
Work History
Receptionist/Cashier
AutoNation Chevrolet Doral
06.2015 - 10.2017
- Used cash register to request and keep record of customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Answering incoming calls on high-volume, multi-line phone switchboard and pleasantly transferring callers to appropriate personnel.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers, banks, or corporate offices.
- Creating purchase orders for vendors to receive payments on valid daily work orders.
- Dealer trade paperwork for incoming and outgoing units.
- Updating customers about their current vehicle tag and registration.
- Providing exceptional customer service to all guests, ensuring a positive and welcoming experience in the dealership.
SSC Coordinator/Accounting Associate
AutoNation Chevrolet Doral
10.2017 - 05.2021
- Reviewing deals to ensure package meets revenue recognition policy.
- Verifying Vehicle payoff sheets are thoroughly completed to submit full payment to lender.
- Collaborating with confidential customer information.
- Submitting check requests to pay brokers, customers, and lenders.
- Reporting Daily units sold at store to General Motors.
- Reviewing/Updating log on to Microsoft Excel of daily sold units.
- Scanning deal packages occasionally.
- Cashiering occasionally.
- Stamping original MSO's/Titles and sending VIA FedEx or USPS.
- Submitting dealer trade paperwork for incoming and outgoing units from other stores.
- Creating entries to clear or balance out accounts.
- Data entry.
- Creating Purchase orders for vendors to receive payments on valid daily work orders.
- Assisting HR/supervisor with new hire for reception sales/service.
- Reviewing candidate resumes.
- Calling candidates for interviews.
- Assist with the preparation of reports for management.
- Reporting monthly inventory on vehicles in store.
- Coordinating with dealership management to ensure compliance with revenue recognition policies and procedures.
Claims Admin Support Specialist Int
Progressive
07.2021 - Current
- Collaborated with the claims administration team to develop and implement strategies to improve customer satisfaction and enhance the overall claims experience.
- F.A.S.T Mail team- Indexing, organizing, scanning and sorting to attach documents to claim.
- Maintaining organized files and records in filing room.
- F.A.S.T E-Ingestion email team.
- Assigning and sorting team's work.
- Responding to time sensitive emails.
- Processing claims documents and attaching Time Limit demands, pictures, estimates, CRN, releases and miscellaneous documents to claims sent by attorney's offices.
- Training and mentoring CP admins.
- Creating, monitoring and updating daily counts and data on Excel spreadsheets.
- Providing customer service to internal and external contacts such as customers, vendors, medical providers, attorneys, managers and adjusters.
- Answering and directing calls to appropriate departments.
- Completing claim tasks supporting claims teams for ARBI/LIT/HELP reps such as CCDR, demand letters, closing letters, police reports, paying invoices, filing new claims, medicare letters, app b/c and excess letters and other tedious tasks.
- Processing faxes through Mitchell Decision Point/Right Fax.
- Retrieving insured/claimants policy information policy information and following up with other insurance carriers about existing claims.
- Creating coverage letters.
- Provide support and guidance to the claims administration team and helping create process.
- Time-handling claims training.
Education
Highschool -
Miami Carol City Senior High School
Miami, FL06-2015
Skills
- Data processing
- Time management
- Training and mentoring
- Multi-tasking
- Administrative support
- Works good independently
- Microsoft Office
- Typing Skills
- Communication
- Bilingual - English and Spanish
- Work Ethic
- Customer service
- Scheduling
- Attention to detail
- Team player
- Problem solving
Timeline
Claims Admin Support Specialist Int
Progressive
07.2021 - Current
SSC Coordinator/Accounting Associate
AutoNation Chevrolet Doral
10.2017 - 05.2021
Receptionist/Cashier
AutoNation Chevrolet Doral
06.2015 - 10.2017
Highschool -
Miami Carol City Senior High School