Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abc'de Douglas

San Antonio

Summary

Detail-oriented customer support professional with 5+ years of experience in remote call center and healthcare environments. Skilled in patient communication, insurance verification, and high-volume call handling. Proven ability to deliver compassionate, efficient service while maintaining HIPAA compliance and accurate documentation in fast-paced settings.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

MEDICAL OFFICE COORDINATOR

STRIC
San Antonio
10.2025 - Current
  • Coordinate patients intake and scheduling in high volume environment
  • Verify patient's eligibility and authorization
  • Maintain accurate EHR records in compliance with HIPPA

REMOTE CARE CENTER REPRESENTATIVE

VRI
08.2023 - 10.2025
  • Handled 80-100 inbound and outbound emergency and non-emergency calls
  • Provided calm, empathetic support to individuals in high-stress situations
  • Assessed urgent situations and dispatched EMS, fire, or law enforcement as needed

SENIOR CUSTOMER SERVICE ADVOCATE

Capgemini
10.2022 - 08.2023
  • Manages high volume inbound call and live chat, resolving customers issues effectively
  • Investigated and resolved complex service and concerns to improve customer satisfaction
  • Processed payments and orders with strong accuracy
  • Assisted customers with account support, product questions, and service issues
  • Identified customers needs and provided tailored solutions
  • Contributed feedback to improve processes and customer experience

CUSTOMER SERVICE AGENT

Concentrix
11.2019 - 10.2022
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Managed high-volume of inbound and outbound customer calls.
  • Provided technical support over the phone when needed.

Education

Pharmacy Technician Program -

The Medical Institute of Kentucky
09.2022 - 09.2023

Dental Assisting Program -

AAA School of Dental Assisting
04.2018 - 07.2018

High School Diploma -

New Smyrna Beach High School
08.2014 - 05.2017

Skills

  • Patient intake & support
  • Insurance verification & prior authorization
  • EHR systems
  • HIPAA compliance
  • High Volume Call Handling
  • Data Entry & Documentation
  • Customer Service & Problem resolution
  • Team Collaboration

Languages

English

Timeline

MEDICAL OFFICE COORDINATOR

STRIC
10.2025 - Current

REMOTE CARE CENTER REPRESENTATIVE

VRI
08.2023 - 10.2025

SENIOR CUSTOMER SERVICE ADVOCATE

Capgemini
10.2022 - 08.2023

Pharmacy Technician Program -

The Medical Institute of Kentucky
09.2022 - 09.2023

CUSTOMER SERVICE AGENT

Concentrix
11.2019 - 10.2022

Dental Assisting Program -

AAA School of Dental Assisting
04.2018 - 07.2018

High School Diploma -

New Smyrna Beach High School
08.2014 - 05.2017
Abc'de Douglas