Victoria Hernandez
Burbank,CA
Summary
Dedicated healthcare administration professional with 15+ years of experience supporting orthopedic practices, coordinating surgeries, managing patient workflows, and overseeing high‑volume administrative operations. Adept at insurance authorization, billing accuracy, surgical scheduling, and cross‑functional communication with surgeons, anesthesiologists, and clinical teams. Recognized for exceptional organization, relationship‑building, and the ability to streamline processes in fast‑paced medical environments.
Overview
22
22
years of professional experience
Work History
Surgery Coordinator
Providence -Center for Orthopedics
Tarzana, CA
03.2023 - Current
- Coordinated scheduling of surgical procedures to optimize operating room utilization.
- Collaborate with surgeons, anesthesiologists, and clinical staff to finalize case details and documentation.
- Ensure compliance by verifying all pre‑operative requirements and documentation.
- Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
Administrative Manager
JPalacios Trucking LLC
01.2022 - 02.2023
- Oversaw budgeting, financial reporting, and operational planning.
- Conducted staff performance evaluations and implemented workflow improvements.
- Managed hiring, onboarding, and training processes.
- Generated detailed driving routes for active drivers and detailed shipment records.
Surgery Scheduler
Huntington Orthopedics
Pasadena, CA
06.2019 - 04.2021
- Scheduled 10–20 surgeries monthly with accuracy and timeliness.
- Assisted physician with patient rooming, wound care, and injections.
- Submitted authorization requests for Work Comp and HMO patients.
- Educated patients on pre‑operative and post‑operative instructions.
Surgery Scheduler
Southern California Orthopedics
Van Nuys, CA
11.2017 - 04.2019
- Coordinated scheduling for surgical procedures, optimizing patient flow and resource allocation.Completed patient intake forms and case histories.
- Verified physician orders and obtained prior authorizations for surgery.
- Scheduled 15–35 surgeries monthly.
- Supported daily patient care alongside medical assistants.
- Collaborated with surgeons and medical staff to ensure accurate appointment management.
- Managed electronic health record systems to maintain up-to-date patient information and schedules.
- Streamlined communication protocols between departments to enhance operational efficiency.
Salon Manager
Wildflower Hair & Makeup Studio
Burbank, CA
07.2012 - 10.2017
- Managed scheduling, inventory, payroll, and customer service operations.
- Interviewed, hired, and trained new stylists.
- Generated monthly financial reports and tracked billing trends.
- Maintained a high‑service environment and strong client relationships.
Assistant Admissions Director
EI School of Professional Makeup
Hollywood, CA
01.2005 - 06.2012
- Coordinated campus tours, open houses, and informational sessions.
- Attended workshops on federal policies and accreditation standards.
- Supported planning for student orientation and admissions events.
- Provided program and financial aid information to prospective students and families.
Skills
- Surgery Coordination
- Insurance Verification & Authorization
- Medical Billing & Payment Tracking
- Patient Intake & Support
- Clinical Workflow Optimization
- Staff Training & Leadership
Timeline
Surgery Coordinator
Providence -Center for Orthopedics
03.2023 - Current
Administrative Manager
JPalacios Trucking LLC
01.2022 - 02.2023
Surgery Scheduler
Huntington Orthopedics
06.2019 - 04.2021
Surgery Scheduler
Southern California Orthopedics
11.2017 - 04.2019
Salon Manager
Wildflower Hair & Makeup Studio
07.2012 - 10.2017
Assistant Admissions Director
EI School of Professional Makeup
01.2005 - 06.2012