GINA MAYES
Hanceville
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in the importance of companionship and support in patient care.
Overview
21
21
years of professional experience
Work History
Clinical Surgery Coordinator
Southlake Orthopaedics
Birmingham
11.2022 - Current
- Managed pre-operative assessments and ensured necessary documentation completion.
- Communicated with surgical teams to confirm procedures and assist in preparation.
- Collaborated with insurance providers to verify patient coverage and benefits.
- Facilitated patient education regarding surgical procedures and post-operative care.
- Streamlined communication between patients, surgeons, and administrative staff daily.
- Maintained patient records in accordance with HIPAA regulations and monitored office compliance with all applicable laws.
- Scheduled appointments for patients, prepared necessary paperwork, and provided information regarding preoperative instructions.
- Supported office operations by performing essential administrative tasks to ensure efficiency. such as filing documents, answering phones, responding to emails.
- Advised patients on preparation requirements before undergoing a particular type of surgery.
Dental Scheduling Coordinator
Hall Cosmetic and Family Dentistry
Birmingham
07.2020 - 11.2022
- Answering office phones, Scanning documents into patient charts, presenting treatment plans to patients/explaining dental benefits, maintaining hygiene and doctor schedules, making sure all appropriate correspondence from other offices are in patient's charts, call patients who are due for cleanings and or unscheduled treatment.
- Answering office phones, Scanning documents into patient charts, presenting treatment plans to patients/explaining dental benefits, maintaining hygiene and doctor schedules, making sure all appropriate correspondence from other offices are in patient's charts, calling patients who are due for cleanings and or unscheduled treatment.
- Welcomed patients to ensure a positive experience.
Surgery Scheduler
Surgical Dermatology Group
Vestavia
04.2019 - 07.2020
- Scheduling outside and in-house referrals for MOHS and other surgical procedures.
- Answered multi-line phones from patients and referring offices, ensuring timely communication and appointment coordination.
- Answer multi-line phones from patients and referring offices.
- Scanned and emailed documents to referring doctors to maintain accurate patient records and facilitate effective communication.
Surgery Scheduling Coordinator/Front Desk Coordinator/Supervisor
Southlake Orthopaedics Sports Medicine & Spine Center, PC
Hoover
01.2006 - 04.2019
- Responsible for scheduling surgeries, diagnostic testing/therapy, obtaining precertification from insurances for procedures, answering/responding to voice mails and emails, patient liaison, coding charges on superbills, filling out forms for patients, training new hires, making sure all policies and procedure are enforced, answering phones, checking insurance and benefits, checking patients in using EMR, entering data in Greenway system, collecting co-pays, scanning all documents into patients' charts.
- Facilitated entry of new hires into the Greenway system and developed scheduling templates for doctors in Greenway.
- Supported operations during system outages, advocated for patients during complaints, managed workers compensation, served at the MRI front desk, assisted in physical and occupational therapy, and performed additional tasks as required.
Education
Standard -
Tarrant High School
Tarrant, ALSkills
- Surgery coordination
- Medical scheduling
- Medical records management
- Insurance verification process
- Workers' compensation management
- Phreesia check-in system
- Greenway EMR system
- ModMed EMR system
- Medisys I and II
- Eaglesoft dental software
- Front office management
- Front desk operations
- Front office administration
- Office administration
- Medical terminology
Personal Information
Authorized To Work: US
Timeline
Clinical Surgery Coordinator
Southlake Orthopaedics
11.2022 - Current
Dental Scheduling Coordinator
Hall Cosmetic and Family Dentistry
07.2020 - 11.2022
Surgery Scheduler
Surgical Dermatology Group
04.2019 - 07.2020
Surgery Scheduling Coordinator/Front Desk Coordinator/Supervisor
Southlake Orthopaedics Sports Medicine & Spine Center, PC
01.2006 - 04.2019
Standard -
Tarrant High School