ABDALLAH ABOU SAMRA
Summary
Competent, client-focused professional with hands-on experience in providing high-level customer services to a diverse client population. Expertise in providing top-level customer service to increase customer loyalty and business. Strive in fast-paced environments following established procedures and practices to exceed all customer expectations. Verifiable track record of excellent customer quality while always delivering on time and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kaza Maza Mediterranean Grill
05.2018 - 10.2024
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers following the company's customer service policies
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Pita Street
04.2020 - 08.2020
- Interact with all customers in a friendly and courteous manner
- Handle all issues in accordance with best practices
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Poke Delight
08.2019 - 08.2020
- Communicate effectively and professionally with all persons
- Provide incredible service to our customers
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Eleanor Roosevelt High School
Master of Arts - Criminal Justice
California State University, San Bernardino
San Bernardino, CA05-2025
Associate of Arts And Sciences -
Norco College
10-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Team Development
Timeline
Customer Service Representative
Pita Street
04.2020 - 08.2020
Customer Service Representative
Poke Delight
08.2019 - 08.2020
Customer Service Representative
Kaza Maza Mediterranean Grill
05.2018 - 10.2024
High School Diploma -
Eleanor Roosevelt High School
Master of Arts - Criminal Justice
California State University, San Bernardino
Associate of Arts And Sciences -
Norco College
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