Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abderahmane Messid Bouziane Meflah

The Bronx

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walgreens
55 Westchester Square, Bronx, NY 10461
03.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Science - Computer Programing

Bronx Community College of The City University of New York
The Bronx, NY
01.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Call Management
  • Product Knowledge
  • Order Processing
  • De-Escalation Techniques
  • Quality Control
  • Product Sales
  • Store maintenance

Timeline

Customer Service Representative

Walgreens
03.2020 - Current

Associate of Science - Computer Programing

Bronx Community College of The City University of New York
Abderahmane Messid Bouziane Meflah