Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walgreens
55 Westchester Square, Bronx, NY 10461
03.2020 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Education
Associate of Science - Computer Programing
Bronx Community College of The City University of New York
The Bronx, NY
01.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Computer Proficiency
Money handling abilities
Complaint Handling
Payment Processing
Customer satisfaction measurement
Call Management
Product Knowledge
Order Processing
De-Escalation Techniques
Quality Control
Product Sales
Store maintenance
Timeline
Customer Service Representative
Walgreens
03.2020 - Current
Associate of Science - Computer Programing
Bronx Community College of The City University of New York