Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abdi Duale

Summary

Accomplished driver with a clean driving record and expertise in route planning from Uber/Lyft Transportation. Enhanced customer satisfaction through exceptional service and punctuality. Demonstrated strong problem-solving skills and defensive driving techniques, fostering client trust and loyalty.


Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

19
19
years of professional experience

Work History

Driver

Uber/Lyft Transportation
03.2015 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Professional Taxi Driver

Yellow Cab/ Orange Cab Taxi
05.2006 - 03.2015
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Collaborated with fellow drivers to share information about potential clients or areas with high demand for taxi services.
  • Actively sought out new customers by networking within the community and promoting positive word-of-mouth referrals.

Education

Bachelor of Arts - Information Technology

Arizona State University
Tempe, AZ
03-2027

Associate of Arts - Accounting

Bryan University
Phoenix, AZ
10-2024

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • City and non-city driving
  • Safe driving practices
  • Defensive driving
  • Vehicle inspection
  • Safety management
  • Route planning
  • Transportation
  • Traffic law observation

Languages

somali
Native or Bilingual

Timeline

Driver

Uber/Lyft Transportation
03.2015 - Current

Professional Taxi Driver

Yellow Cab/ Orange Cab Taxi
05.2006 - 03.2015

Bachelor of Arts - Information Technology

Arizona State University

Associate of Arts - Accounting

Bryan University

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