Abdias Palacios
Norman,OK
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
2
2
years of professional experience
Work History
Team Lead/ CSA
Lowes
04.2022 - Current
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Bachelor of Science - Biology
University of Oklahoma
Norman, OK12.2024
Associate of Science - Pre-Medicine Biology
Tulsa Community College
Tulsa, Ok05.2022
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Schedule Management
- Complaint resolution
Timeline
Team Lead/ CSA
Lowes
04.2022 - Current
Bachelor of Science - Biology
University of Oklahoma
Associate of Science - Pre-Medicine Biology
Tulsa Community College