Bruce Morataya
Aurora,CO
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Lead CSA
Pep Boys
Lone Tree, CO
11.2024 - Current
- Assisted Pep Boys service counter customers with repair estimates and any warranty questions.
- Processes sales, and returns through POS system.
- Scheduled vehicle service appointments and update customer details.
- Coordinated with technicians on repair order status and service requests.
- Handled cash, card, and receipt transactions following store procedures.
- Trained new associates on Pep Boys customer service standards and workflow.
- Resolved customer concerns with calm, professional communication.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
Education
Gateway High School
Aurora, COSkills
- POS systems
- Repair estimates
- Appointment scheduling
- Warranty processing
- Cash handling
- Customer retention
- Service coordination
- Employee training
- Clear communication
- Problem solving
- Attention to detail
- Customer focus
- Professional demeanor
- Complaint handling
- Team task delegation
- Complaint resolution
- Willingness to lead
- Service recommendations
- Professional telephone demeanor
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Lead CSA
Pep Boys
11.2024 - Current
Gateway High School