Marcellious Daniels

• Supervised daily operations of customer service team, enhancing quality of support.
• Resolved customer inquiries and issues, fostering positive customer relationships through empathy and efficiency.
• Managed daily customer inquiries and resolved issues efficiently.
• Trained new associates on customer service protocols and company policies.
• Coordinated with team members to ensure optimal customer service delivery.

• Diagnosed brake system issues using specialized tools and equipment.
• Performed brake system inspections to identify wear and damage.
• Installed and replaced brake components on various vehicle makes and models.

• Replaced brake pads, rotors, and calipers efficiently and safely.
• Diagnosed brake system issues using advanced diagnostic equipment.
• Conducted routine maintenance checks on braking systems for various vehicles.
• Educated customers on brake system functionality and maintenance needs.
• Collaborated with team members to streamline workflow processes in the shop.

• Assisted in managing day-to-day operations and staff scheduling.
• Coordinated training programs for new employees to enhance team skills.
• Assisted in managing daily operations of tire and auto service departments.
• Coordinated staff schedules to ensure optimal coverage during peak hours.
• Trained new employees on customer service standards and operational procedures.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.

Supervised daily operations to ensure efficient service delivery.

• Trained and developed team members on product knowledge and customer service skills.
• Manage crew cleaning and preparation and stocks