Abdias Palacios
Norman,OK
Summary
Driven Customer Support Representative with over 2 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves client retention and team building.
Overview
2
2
years of professional experience
1
1
Language
Work History
Team Lead/ CSA
Lowes
04.2022 - Current
- Increased accuracy in billing processes by diligently reviewing insurance information and verifying coverage details.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Bachelor of Science - Biology
University of Oklahoma
Norman, OKAssociate of Science - Pre-Medicine Biology
Tulsa Community College
Tulsa, OkSkills
Customer Focus
Computer Proficiency and Microsoft Office
Teamwork and Collaboration
Performance Improvement
Schedule Management
Complaint resolution
Flexible Hours
Friendly and Helpful
Fluent Spanish
Timeline
Team Lead/ CSA
Lowes
04.2022 - Current
Bachelor of Science - Biology
University of Oklahoma
Associate of Science - Pre-Medicine Biology
Tulsa Community College