Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SARA RENEZIL

Queens,NY

Summary


Support professional with track record of providing outstanding customer service and operational support. Recognized for effectively resolving customer issues and enhancing team collaboration. Reliable and adaptable, consistently meeting changing needs with focus on achieving results.

Overview

6
6
years of professional experience

Work History

Support Associate

Amazon
11.2024 - 04.2025
  • Created, prepared, and delivered reports to various 'departments.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted in training new hires, sharing best practices, and fostering a team-oriented environment focused on delivering excellence in customer service.

Custumer Service Representative

Arise
01.2022 - 03.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Interpretation

One World Global Services
06.2019 - 11.2021
  • Streamlined patient and provider interaction by providing channel of effective communication.
  • Collaborated with the team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
  • Collaborated with professional colleagues in development and implementation of family language service initiatives.

Education

Security Guard

Security Guard
Queens, NY

Associate of Arts - Communications

Alliance
05-2013

Skills

  • Customer communication
  • Conflict resolution
  • Data entry
  • Surveillance techniques
  • Emergency response
  • Report writing

Languages

French
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Professional Working

Timeline

Support Associate

Amazon
11.2024 - 04.2025

Custumer Service Representative

Arise
01.2022 - 03.2024

Interpretation

One World Global Services
06.2019 - 11.2021

Security Guard

Security Guard

Associate of Arts - Communications

Alliance

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SARA RENEZIL