Abdifatah Ismail
Columbus,OH
Summary
Certified IT possessing a passion for work dedication, team work, reliability with great quality service. 3 Year of customer service experience and recognized as a favorable customer. Strong in the areas of troubleshooting, problem solving, understanding instructions, and responding to challenges with a “get the job done” attitude.
Overview
2
2
years of professional experience
Work History
Dispatcher
Earthplanefreightsllc
Columbus, OH
01.2021 - Current
- Managed over 40 to 50 calls per day for conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect..
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Packaging Associate
Amazon
Columbus, OH
10.2020 - Current
- Packaged fragile items with cushioning material.
- Managed job performance of warehouse personnel to encourage steady and productive workflow.
- Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Helping Hand
Islamic Center
Columbus, OH
02.2021 - 10.2022
- Answer phones in professional manner
- Signing Up Parents for special Program
- Record managing: Updating Paid and non-paid Customers
- Perform clerical work such as typing documents printing copying faxin
- Troubleshooting Computer and Installing windows to computer
- Provide network support
- Connect hardware and peripherals such as printers and scanners and configure them to work properly
Education
IT Support
Per Scholas
Columbus, OH05.2023
Some College (No Degree) - Majoring in Cybersecurity
Columbus State Community College
Columbus, OHSkills
- Technical Skills
- MS Office
- Hardware/Software
- Networking
- Troubleshooting
- Printers
- Word Document
- Windows Support
- Apple
- Motherboards
- TCP/IP
- Excel
- Access
Languages
Somali
Native or Bilingual
Swahili
Professional Working
Timeline
Helping Hand
Islamic Center
02.2021 - 10.2022
Dispatcher
Earthplanefreightsllc
01.2021 - Current
Packaging Associate
Amazon
10.2020 - Current
IT Support
Per Scholas
Some College (No Degree) - Majoring in Cybersecurity
Columbus State Community College