Suzanne DeArco

• Facilitated scheduling for technicians, focusing on maximizing service efficiency and decreasing downtime.
• Managed incoming calls and prioritized dispatch requests based on urgency and location.
• Utilized dispatch software to track job status and improve response times.
• Guided new staff through comprehensive training on operational procedures and effective communication protocols.

Directed logistics and inventory processes to ensure timely shipping for retail and wholesale e-commerce transactions.

Coordinated drop shipping operations with more than 30 businesses to streamline product distribution.

Facilitated customer interactions through phone, email, and live chat to maintain high standards of service excellence.

Evaluated product effectiveness to meet customer expectations, fostering repeat business and customer loyalty.

Implemented leadership through training all new employees.

Simultaneously working for AgeChecker.net, an online identity verification service. Safeguarding personal and sensitive information through rigorous protocols. Delivered exceptional customer support and online technical assistance through multiple communication channels including phone, email, and live chat.

• Conducted thorough identity verification using advanced software tools to ensure compliance with industry standards.
• Analyzed and assessed identification documents for authenticity and accuracy, reducing fraudulent submissions.
• Developed training materials for new team members on identification procedures and best practices.
• Streamlined document review processes, enhancing workflow efficiency and turnaround times for assessments.

• Crafted innovative cocktails and beverages, enhancing customer experience and satisfaction.
• Managed bar inventory, ensuring optimal stock levels and reducing waste.
• Trained new bartenders on service techniques and product knowledge to maintain quality standards.
• Implemented efficient workflow processes, improving speed of service during peak hours.

Led a team of 25, ensuring smooth operations and exceptional customer service.

Executed targeted strategies that resulted in a significant increase in weekly revenue from $500 to $80,000, demonstrating effective management capabilities.

Established and executed maintenance schedules to uphold safety compliance standards.

Facilitated collaboration with charities to ensure timely and accurate fund distribution.

Managed high-pressure situations to ensure optimal customer satisfaction.