ABDIRIZAK MOHAMUD
Saint Cloud
Summary
Experienced operations and program leader with over 7 years of managing site operations, leading teams, and building strong partnerships across organizations. Proven ability to improve performance, support staff development, and ensure consistent execution across multiple locations. Hands-on leader with experience in budgeting, staffing, and day-to-day operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Program Manager
Ampact
12.2023 - Current
- Led operations and performance management across multiple partner sites, ensuring consistent execution, compliance, and service quality across locations.
- Drove program growth by identifying expansion opportunities and securing seven new school partners, leading all phases from outreach and stakeholder alignment to implementation and ongoing site operations.
- Coordinated staffing, onboarding, and site coverage in collaboration with internal teams to ensure programs were fully staffed and operating effectively.
- Monitored performance metrics and program data to identify gaps, improve service delivery, and maintain high standards across sites.
- Facilitated and delivered targeted training in collaboration with internal teams, contributing to strong member retention and overall program success.
Director
Align Learning Center
01.2021 - 10.2023
- Directed overall operations, strategy, and community engagement for Align Learning Center as its founding Executive Director, successfully serving an average of 50 students annually.
- Managed financial operations, overseeing approximately $200,000 in revenue and expenses within the first two years while maintaining financial stability during early growth.
- Led hiring, training, and supervision of staff, ensuring strong team performance and service quality.
- Built partnerships with families and community stakeholders, increasing enrollment and program reach.
DSP / PROGRAM SUPERVISOR
REM Central Lakes & Opportunity Matters
07.2016 - 09.2020
- Provided new employees with training on accurate documentation requirements, client evaluation, and carrying out client community outreach projects while serving as a direct support staff member and program supervisor.
- Conducted client assessments, assisted in creating tailored care plans, and created strong relationships with clients and their families.
Education
Bachelor of Arts - Business Management
Saint Cloud State University
Saint Cloud, MN09-2020
Associate of Arts - Human Relations
Saint Cloud State University
Saint Cloud, MN09-2020
Skills
- Multi-Site Operations Management
- Staff Training & Development
- Process Improvement
- Compliance & Documentation
- Team Leadership
- Performance & KPI Tracking
- Customer & Stakeholder Relations
- Microsoft Office Excel Teams Zoom
- Program & Project Management
- Budget Oversight
- Communication & Conflict Resolution
- Bilingual
Timeline
Program Manager
Ampact
12.2023 - Current
Director
Align Learning Center
01.2021 - 10.2023
DSP / PROGRAM SUPERVISOR
REM Central Lakes & Opportunity Matters
07.2016 - 09.2020
Associate of Arts - Human Relations
Saint Cloud State University
Bachelor of Arts - Business Management
Saint Cloud State University