MICHAEL HUCKS
Tobaccoville,NC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in assisting and directing team and keeping efficient production and service in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Comfortable in high pace environment and ensuing timely material and personnel management to provide ontime service and quota's for customer compliance.
Overview
18
18
years of professional experience
Work History
Operations Manager
- I oversaw development and launch of 7.5 Million dollars of fuel issue and receipt, accountability, and quality control
- Successfully partnered in planning and executing two airshow events
- Involving over 100,000 gallons of distributed petroleum product and
- Timely and efficiently
- Supervised and assisted in training of gauging, pumping, truck
- Operations and fuel testing for personnel under my charge
- Schedule and maintained, counseling, training, and semi-annual and
- Annual qualifications on 40 military personnel
- As Financial Manager I allocated and disbursed quarterly budget of $60,000
- Per quarter which includes purchasing any and all supplies and Maintenance materials needed for daily and monthly operations
- Without fault in neither budget nor records
- As Shift Supervisor I managed and counseled personnel monthly
- Quarter, and annually on work performance, Military policy and
- Procedure, as well as maintaining, professional appearance
- I scheduled and dispatched over 2000 refueling and defueling
- Operations
- I trained dispatchers as well as fuel truck operators on dispatching and truck operations
- As well as Flight line procedures
- As Security Commander I have been responsible for planning and
- Executing over 70 convoys/ missions involving up to 60 vehicles
- Their equipment, weapons, personnel, maintenance, route, alternate
- Route, security and recovery in combat operations.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
Service Manager
Triad Thermo KIng
03.2023 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
Mobile Service Manager / Service Advisor
National Fleet Management
02.2019 - 04.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Manage and assist in timely and accurate Invoicing needs to include third party i.e. (auto integrate, warner fleet services, ARI, and wheels ) billing and customer account billing.
- Monitor and maintain service for company vehicles and equipment
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Parts Manager
Triad Thermo King
07.2017 - 01.2019
- I was responsible for providing up to date parts as well as information for technicians, customers, as well as sales representatives
- I worked diligently with the service manager and operations manager to insure customers repairs where completed time efficiently as well as cost effectively for both the company and the customer.
- I was responsible for correcting rotating and maintaining inventory on over $450,000 worth of parts while insuring parts were turning correctly
- I assisted technicians in guidance on repairs with custom fabrications
- While parts manager I was also responsible for gaining and maintaining customer accounts and pricing
- I successfully managed and maintained monthly and yearly goals set for parts sales by focusing on gross profit as well lower and maintaining expenses to insure a more profitable operating profit
- I was responsible for keeping carrying coast down by searching for more cost effective vendors and suppliers as well as by keeping track of sales to insure repetitive items stayed in stock and slow moving items were sold and no longer held in inventory.
Service Coordinator
EPES Transport Systems
08.2014 - 05.2017
- I was responsible for scheduling the repair
- Of both company and non-company equipment resulting in the
- Coverage of approx
- 10,000 tractors and trailers
- I set up accounts with vendors and suppliers spreading over 25 states to
- Insure a cost effective and timely repair of equipment was scheduled
- At time of any repair needed
- I followed company policies for preventative maintenance schedules to
- Insure all equipment was up to date with maintenance as well as all
- Safety and dot regulations
- I approved and processed invoicing for repairs to equipment
- Maintained AS400 system to insure all repair request were up to date
- And processed accordingly
Operations Manager, Financial Manager, Shift Supervisor
Commander / United States Marine Corps
09.2005 - 11.2013
Shift Manager
Orielly, s
03.2010 - 08.2013
- I have been responsible for scheduling personnel in
- Accordance with company policy of max
- Hours per personnel
- I kept accountability of parts and delivery of parts
- Assisted with monthly planogram changes and daily parts
- Accountability to insure minimal shrinkage
- Maintained warranty policy in accordance with company policy
Education
30 Courses through Marine Corps Institute including Over 15 Core courses Bulk Fuel Specialist (242 hours) - Studies
East Davidson High School
Thomasville, NC11.
Skills
- Adaptability/ Flexibility
- Dedicated
- Self-Motivated
- Multi-site operations management
- Gaining and maintaining Client relationships
- Proficient in
- Microsoft Office, Excel, Power Point, and various other operating systems,
- Staff Management
- Workflow Planning
- Multi-Unit Operations Management
- Expense Reports
- Contract Negotiation Expertise
- Cost Containment
- Safety Protocols
- Project Planning
- Conflict Management
- Quality Assurance and Control
- Client Relations
Accomplishments
- I have planned, executed and presented over 50 training courses with assistances of knowledge, experience, and Power Point, to conclude the
- Annual training and updated training for personnel in according with
- Company policy.
Timeline
Service Manager
Triad Thermo KIng
03.2023 - 07.2023
Mobile Service Manager / Service Advisor
National Fleet Management
02.2019 - 04.2022
Parts Manager
Triad Thermo King
07.2017 - 01.2019
Service Coordinator
EPES Transport Systems
08.2014 - 05.2017
Shift Manager
Orielly, s
03.2010 - 08.2013
Operations Manager, Financial Manager, Shift Supervisor
Commander / United States Marine Corps
09.2005 - 11.2013
Operations Manager
30 Courses through Marine Corps Institute including Over 15 Core courses Bulk Fuel Specialist (242 hours) - Studies
East Davidson High School
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