Abdisamad Ali
Dorchester,MA
Summary
Multilingual customer service professional with experience in sales, interpretation, front desk support, and guest relations. Handles check-in and payment tasks, resolves concerns with care, and communicates clearly across diverse settings while supporting smooth, professional service.
Overview
9
9
years of professional experience
Work History
Concierge
NFC Amenity
Boston, Massachusetts
06.2026 - Current
- Greeted residents and guests at luxury NFC Amenity properties with professional service.
- Provided exceptional service to every customer through active engagement and effective listening, fostering positive guest experiences.
- Facilitated check-in and check-out processes by confirming reservation details and providing accurate directions to guest rooms.
- Resolved customer complaints efficiently, ensuring satisfactory outcomes and maintaining high service standards.
Crew Member
Chipotle Mexican Grill
West Springfield, MA
08.2025 - 05.2026
- Greeted customers, took orders, and helped them with questions.
- Collaborated with team members to efficiently serve food during peak hours, enhancing customer satisfaction.
- Prepared meals using fresh ingredients following established recipes to ensure quality and consistency.
- Maintained cleanliness and safety of kitchen and dining area to uphold health standards.
- Used the cash register and gave correct change to customers.
Senior Sales Representative
myEureka Snack
Kuala Lumpur, Malaysia
11.2022 - 09.2024
- Exceeded sales goals by acquiring new customers and nurturing client relationships.
- Gave product presentations, talked with clients, and closed sales contracts.
- Trained and mentored new sales team members to enhance their performance.
Interpreter
Freelance Interpreter
Kuala Lumpur, Malaysia
09.2017 - 10.2022
- Delivered precise interpretation during meetings, medical visits, and community service to ensure clear communication.
- Interpreted spoken conversations for freelance clients in business and community settings.
- Facilitated understanding between clients by translating spoken conversations.
- Translated documents and messages between languages for independent client assignments.
- Maintained confidentiality during sensitive freelance interpreting sessions.
Front Desk Clerk
Fast Hotel
Kuala Lumpur, Malaysia
05.2019 - 09.2022
- Greeted hotel guests and completed check-in and check-out procedures
- Welcomed guests and facilitated smooth check-in and check-out processes while addressing inquiries.
- Allocated guest rooms based on preferences and availability and updated front desk records
- Answered phone calls and provided Fast Hotel reservation information
Education
High School Certificate -
Sri Utama High School
Kuala Lumpur, MalaysiaSkills
- Front desk operations
- Reservation management
- Payment processing
- Cash handling
- Customer service
- Guest engagement
- Attention to detail
Languages
English, Somali,
Timeline
Concierge
NFC Amenity
06.2026 - Current
Crew Member
Chipotle Mexican Grill
08.2025 - 05.2026
Senior Sales Representative
myEureka Snack
11.2022 - 09.2024
Front Desk Clerk
Fast Hotel
05.2019 - 09.2022
Interpreter
Freelance Interpreter
09.2017 - 10.2022
High School Certificate -
Sri Utama High School