Abdul Choudhury
Bellmore,NY
Summary
Insurance professional skilled in managing client accounts and ensuring optimal service delivery. Extensive experience in risk assessment and policy recommendations, contributing to effective client solutions. Strong focus on team collaboration and achieving results, adaptable to evolving industry demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Representative and Insurance Sales Agent
State Farm
04.2023 - Current
- Cultivated strong client relationships by providing tailored insurance solutions and exceptional service.
- Managed policy renewals and claims processes, ensuring efficient resolution and customer satisfaction.
- Conducted comprehensive needs assessments to identify optimal coverage options for clients.
- Trained new team members on product offerings and best practices for client engagement.
- Analyzed market trends to recommend improvements in service delivery and product positioning.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Retained high-value clients by providing exceptional support and personalized service.
Care Manager
Tri-County Care
08.2022 - 03.2023
- Review monthly case notes and Community Habilitation Staff Action Plans while ensuring billable compliance.
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Worked with families to advocate on behalf of clients. Collaborated with other agencies and professionals to support clients and meet their needs.
Care Manager
JemCare
03.2022 - 08.2022
- Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Assistant Supervisor- Residential Department
Mercy Drive Inc
12.2021 - 02.2022
- Responsible for day-to-day supervision of 3 Case Workers
- Ensure that Case Workers deliver services to the consumers in a matter that is consistent with the professional standards of OPWDD regulations and the Agency's Policies and Procedures.
- Review monthly case notes and Community Habilitation Staff Action Plans while ensuring billable compliance.
- Serve as a liaison between agency and families, as well as advocate for all issues pertaining to individuals receiving services.
- Manage and maintain a caseload of 25 clients, fulfilling all duties of a Case Worker.
Case Manager- Residential Department
Mercy Drive Inc
02.2021 - 12.2021
- Managed and maintained a caseload of approximately 25- 63 clients with both Community Habilitation as well as In-Home Respite services.
- Worked with families to advocate on behalf of clients. Collaborated with other agencies and professionals to support clients and meet their needs.
- Maintained client files monthly, with up-to-date documentation in accordance with OPWDD and New York State regulations.
- Reviewed client's service plans on a semi-annual basis to ensure that plans remain person-centered and are made to best suit the client's needs. Wrote monthly case notes to provide documentation of the client’s progress with service provision.
- Supervised Direct Support Professionals; ensuring that they are abiding to the client's service provision schedule, as well as meeting the client's needs when rendering services.
- Reviewed and processed Direct Support Professionals timesheets to ensure accuracy of clock ins and payments.
Administration Officer
Grand Limo And Car Service
09.2017 - 02.2021
- Interpreted management directives to define and document administrative staff processes.
- Managed daily payment processing and drafted related financial documents.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Education
Master of Arts - Economics
National University
BangladeshBachelor of Arts - Economics
National University
BangladeshSkills
- Quality Management
- Policies and procedures
- Spreadsheet management
- Customer relationship management
- Goal oriented
- Sales proficiency
- Regulatory compliance
- Data tracking
Certification
- Certified License Insurance Agent
LANGUAGES
Hindi
Bengali
Timeline
Account Representative and Insurance Sales Agent
State Farm
04.2023 - Current
Care Manager
Tri-County Care
08.2022 - 03.2023
Care Manager
JemCare
03.2022 - 08.2022
Assistant Supervisor- Residential Department
Mercy Drive Inc
12.2021 - 02.2022
Case Manager- Residential Department
Mercy Drive Inc
02.2021 - 12.2021
Administration Officer
Grand Limo And Car Service
09.2017 - 02.2021
Bachelor of Arts - Economics
National University
Master of Arts - Economics
National University