Idonus Allah-Byrd
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Licensed Insurance Agent
Everise
10.2023 - Current
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
- Stayed up-to-date with industry trends, regulations, and product offerings through continuous professional development activities
- Advised, enrolled and updated consumer medicare insurance information, plan enrollments and Medicare information
Licensed Security Officer
Allied Universal
11.2022 - 10.2023
- Monitor common areas, CCTV units and exterior of property
- Patrol area of property looking for disturbances, or anything out of place
- Document all incidents, accidents, or issues and report them to proper superior
- In charge of locking doors, garages, elevators and all other access points to property
Licensed Insurance Agent
TRANZACT
09.2022 - 11.2022
- Advising on current benefits as well as upcoming benefits updates for available plans in area
- Contacting specialist/doctors in regards to services rendered
- Call de-escalation
- Processing applications and routing them to correct areas based on account
- Assisting with various department calls
Licensed Insurance Agent
HealthPlanOne
05.2022 - 08.2022
- Studied and passed required exams to receive Health Insurance License
- Advising on current benefits as well as upcoming benefits updates for available plans in area
- Contacting specialist/doctors in regards to services rendered
- Call de-escalation
- Processing applications and routing them to correct areas based on account
- Assisting with various department calls
Customer Care Representative
CVS Health
10.2021 - 03.2022
- Advising on current benefits as well as upcoming benefits updates
- Reworking claims that were incorrectly filed/submitted
- Contacting specialist/doctors in regards to services rendered
- Call de-escalation
- Processing claims and routing them to correct areas based on account
- Assisting with various department calls
Shift Supervisor
Wisdom Security
05.2017 - 11.2020
- Provide price estimates for various events requested by customers
- Create schedules based on appointments and security guards needed
- Help members resolve any potential issues, questions or concerns
Ground Security Coordinator
US Security Associates
01.2018 - 09.2018
- Monitor, record and control workforce count on Airport Runways/ ramp areas
- Monitor and document use of airport equipment and maintenance
- Escort airport personnel from one area to another utilizing company vehicles
- Secure the safety of all passengers and workers that come into contact with airplanes, equipment and secured areas
Cashier Manager
Sears Roebuck & Co.
01.2017 - 09.2018
- Monitor and control the workforce on the sales floor
- Monitoring usage of store equipment as well as maintenance
- Create a schedule based on company workload
- Maintain stock and inventory for the store
Summer Apprentice Worker
Board of Ed School Food Program
07.2012 - 08.2015
- Take, prepare and serve various meals to children and young adults
- Maintain inventory and request new ingredients when necessary
- Maintain kitchen and dining area equipment and appearance
- Assist counselors with entertaining children and maintaining a safe environment
Education
Bachelor's of Arts and Sciences - Psychology
SUNY College at Old Westbury
Old Westbury, NY05.2020
Skills
- Management
- Coaching and mentoring
- Customer service
- Verbal and written communication
- Staff training and development
- Active listening
- Critical thinking
- Microsoft Office Suite
- Security personnel training
- Team leadership
- Quality management
- Adaptability and reliability
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Licensed Insurance Agent
Everise
10.2023 - Current
Licensed Security Officer
Allied Universal
11.2022 - 10.2023
Licensed Insurance Agent
TRANZACT
09.2022 - 11.2022
Licensed Insurance Agent
HealthPlanOne
05.2022 - 08.2022
Customer Care Representative
CVS Health
10.2021 - 03.2022
Ground Security Coordinator
US Security Associates
01.2018 - 09.2018
Shift Supervisor
Wisdom Security
05.2017 - 11.2020
Cashier Manager
Sears Roebuck & Co.
01.2017 - 09.2018
Summer Apprentice Worker
Board of Ed School Food Program
07.2012 - 08.2015
Bachelor's of Arts and Sciences - Psychology
SUNY College at Old Westbury
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