Abdul Hakim
Germantown,MD
Summary
Proven leader with extensive experience at Uhaul & Storage, adept in customer service and problem-solving. Excelled in reducing complaints and enhancing service quality through effective team management and innovative solutions. Skilled in Microsoft Office, demonstrating exceptional time management and decision-making abilities. Achieved significant improvements in customer satisfaction and operational efficiency. Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fleet Driver
CarMax
Dulles, VA
08.2023 - 07.2024
- Supported company growth initiatives by participating in sales presentations or events showcasing the organization''s fleet capabilities.
- Improved vehicle maintenance and safety by conducting regular inspections and following preventive measures.
- Assisted in inventory management by accurately tracking shipments and reconciling discrepancies when necessary.
- Drove assigned vehicle to deliver and pick up products.
- Maintained acceptable driving record, current driver's license and applicable endorsements.
- Achieved timely deliveries through efficient scheduling, prioritization, and coordination with dispatchers.
- Ensured compliance with transportation regulations by keeping updated on laws, maintaining necessary certifications, and attending training sessions.
- Contributed to accident-free driving record through adherence to safety protocols and defensive driving techniques.
Customer Service Manager
Uhaul & Storage
Gaithersburg, MD
04.2012 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
Surveyor
UtiliQuest LLC
Beltsville, MD
03.2005 - 12.2008
- Performed field calculations to complete assessments.
- Gathered, organized and modeled data for reports and presentations.
- Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
- Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.
- Assessed individual survey project needs and planned workflows.
- Achieved increased accuracy in measurements using robotic total stations for complex projects.
- Used Trimble and AutoCAD to create detailed maps from raw field data.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
Education
High School Diploma -
Eastern Senior High
06.1995
Skills
Customer Service
Problem-Solving
Microsoft Outlook, Word, and Excel
Customer-focused
Time Management
Decision-Making
Certification
- Authorized dealer, Uhaul - 2012-2022
DOT certified driver
DOT Active National Registry number 7799290991
State issued Maryland
Timeline
Fleet Driver
CarMax
08.2023 - 07.2024
Customer Service Manager
Uhaul & Storage
04.2012 - 10.2022
Surveyor
UtiliQuest LLC
03.2005 - 12.2008
High School Diploma -
Eastern Senior High